Director of Client Service Operations (Insurance Agency)

Director of Client Service Operations (Insurance Agency) Jones Networking

• 4.0 Atlanta, GA Job Details Full-time $100,512.23
• $155,874.

94 a year 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Life insurance Retirement plan Qualifications Operational analysis Customer retention Serving clients Managing teams in a customer support role Team leadership Workflow management (operations management method) Operations transformation Software implementation Leadership development Team development Project execution CRM system proficiency Operational excellence initiatives Employee engagement Technical Proficiency Data analytics technologies Full Job Description Director of Client Service Operations (Insurance Agency) Atlanta, Georgia Jones Networking is recruiting a Director of Client Service Operations to join a thriving insurance agency in Atlanta, GA. The ideal candidate will have 12+ years of operations leadership experience and be a strategic and inspiring leader who will elevate the overall client and employee experience. This person will be driving operational excellence across Property & Casualty (P&C) and Life & Health (L&H) divisions of the agency.

Director of Client Service Operations Responsibilities:

• Invest in and develop service team leaders & functional leaders embracing the Agency's leadership foundational teachings
• Foster a culture of a highly engaged workforce
• Regularly communicate the Agency vision and service team connection to our future success
• As a member of the executive leadership team, implement strategic initiatives in accordance with Agency priorities
• Lead consistent operating standards across service departments
• Provide leadership and alignment across operational support functions including data analytics, quality control auditing, training, and workflow optimization resources
• Represent the Agency's brand and manage service operation vendors
• Establish and monitor KPIs to drive, accuracy, client delight and service standards of excellence
• Oversee operational reporting, analytics, and performance insights to support data-driven decision-making
• Confidence in interpreting leading & lagging indicators
• Utilize dashboards and reporting tools for actionable insights
• Ensure service operations deliver a consistent, high-quality client experience, as measured through NPS and retention rates
• Balance operational efficiency with a relationship-driven service model

Director of Client Service Operations Requirements:

• 12-15 years of operations leadership experience, preferably in insurance
• Experience managing leaders of leaders and a strong track record in growing people
• Strong analytical skills
• High level of technical proficiency (AMS, CRM, workflow tools)
• Applied Epic experience preferred
• Proven success in growth environments, leading process improvement and systems implementation
• Strong EQ and communication skills
• Customer-focused mindset
• Systems & data prioritization
• Execution leadership
• Strong communicator

Director of Client Service Operations Salary & Benefits:

• Salary is commensurate with experience
• Bonus opportunity
• Medical, Dental and Vision
• 401K
• PTO and paid holidays
• Hybrid working schedule (2 days in-office)

Pay:

$100,512.23

• $155,874.

94 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

Hybrid remote in Atlanta, GA 30328