IT / Customer Service Support Agent (1st Shift - Including Weekends) TEKsystems Grand Rapids, MI

• Remote Apply Operations Communication Windows Phone Issue Tracking Customer Service Help Desk Support Business Valuation Workflow Management Full Stack Development Business Transformation Medical Office Procedures STARs-friendly $35,360 - $41,600 / yr Posted yesterday This role is

STARs-friendly:

Skilled Through Alternative Routes. 68 % STARs in role.

Description:

Job Description This candidate will be getting tickets / inquiries and following up versus getting incoming calls through the traditional helpdesk que. Calls routed the helpdesk that need follow up will go to this person. End users will be customers / doctors / nurses and not internal people. Someone who can have experience within medical workflows, following up, customer service, and documentation. Theyre ideally looking for someone with medical office experience or someone whos confident in phone communication and high level customer service. This role is connected to the Help Desk team and works in tandem with them. Skills Preferred Help desk support, Customer service, Ticketing system, Windows, Phone support Must be open to high volume of inbound and utbound calls. Shift /

Schedule:

Working Saturday / Sunday 9am 6pm and then Monday, Thursday Friday 7am- 4pm (Tuesday/Wednesday are their days off) Onsite for first few days then turns to a Work from Home role. Equipment provided. Must have High Speed Unlimited Internet to work from home in this role.

• Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties
• We are looking to set up interviews as early as next week
• Medical, Dental, and Vision Benefits Offered from Day One
• If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address)
• Job Type & Location This is a Contract to Hire position based out of Grand Rapids, MI.

Pay and Benefits The pay range for this position is $17.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract to Hire position based out of Grand Rapids, MI. Application Deadline This position is anticipated to close on Nov 9, 2026. Workplace Type This is a hybrid position in Grand Rapids,MI. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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JP-006378451