Job Description Help for Job Description. Opens a new window. Licensed Insurance Representative Remote work- Multiple openings available

Requirements:

• Active Florida Life & Health Insurance License required.
• High School Diploma or GED.
• Minimum six (6) months of customer service experience.
• Must be at least 18 years of age.
• T ype at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Work From Home Requirements Internet Requirements:

• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required

Key Competencies:

• Demonstrate commitment to following established procedures and be customer service driven.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• C ommunication, listening, and analytical skills.
• O rganizational and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• C ritical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Problem-solving with a focus on creating a positive customer experience.

Job Summary A leading global customer experience company is seeking Licensed Insurance Specialists (Seasonal) to provide exceptional customer service to insurance clients in a fast-paced, work-from-home environment. This position is ideal for individuals who hold an active Florida Life & Health Insurance License and enjoy helping customers by phone, email, chat, and other communication channels. As a Licensed Insurance Specialist, Seasonal, you will serve as a primary point of contact for our clients, managing inbound and outbound communications. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment. Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.