Marine Customer Service Representative

Marine Customer Service Representative Imtra Corporation New Bedford, MA Job Details Full-time $40,000 - $60,000 a year 4 hours ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Work from home Vision insurance 401(k) matching Employee stock ownership plan Qualifications Computer operation Customer returns handling Customer service English Microsoft Office Desktop applications Data entry Organizational skills Managing projects Typing Productivity software Phone etiquette Technical Proficiency Full Job Description Imtra Corporation is a leading importer and manufacturer of high-quality equipment for the Recreational and Commercial Marine, Energy and Transportation markets. We are actively looking to expand our support team that caters to our growing business in these sectors. We are expanding our customer service and order administration team to accommodate recent company growth. We have an immediate opening for a customer service representative located at our headquarters in New Bedford, MA. A hybrid work program may be available once in-person training has been successfully completed. Imtra's customer service department comprises several positions that work closely together as a team. The customer service representative is an individual role responsible for supporting customers directly, with a focus on inside sales, customer advocacy and technical support activities.

A Day in the life:

The successful candidate will be part of a team that assists customers with orders, returns, applications, troubleshooting, and general questions about our products via telephone and email. Day-to-day customer account management. Quoting new systems and helping existing customers choose products to solve their needs. Provide after-sale technical support to consumers and trade customers alike. Maintain the highest level of customer satisfaction and customer relations. This position requires cooperation with other individuals and departments, such as obtaining up-to-date information from product managers and coordinating with product management and sales team to share customer needs, ensuring a smooth flow of information back to the customer.

Qualifications:

Excellent communication skills (active listening, writing, typing, speaking, and telephone). Dedication to excellent customer service. Experience with marine industry and/or boating on at least a personal level. Strong and consistent organizational skills and managing multiple projects in parallel. Exhibit the ability to work with all departments in the company. Proven ability to manage conflict and resolve issues with a successful outcome. Able to handle calls and other communication responsively, tactfully and diplomatically. Patient and level-headed (even under stress) with a positive outlook and friendly demeanor. Must possess strong attention to detail and excellent time management. General computer literacy. Proficiency with Microsoft Office and/or Office365 applications is required. Familiarity with Hubspot and Dialpad is a desired trait. A successful candidate will put their team members and customers first and go beyond what is expected to achieve high satisfaction from customers and co-workers alike. Ability to communicate in Spanish would be highly desirable.

Compensation & Benefits:

Competitive Salary Annual Bonus Employee Stock Ownership Plan Health and Dental insurance with significant company contribution 401k retirement plan with generous company match Company funded Life, AD&D, Short-Term and Long-Term Disability Paid Time Off Imtra is a significant operator in various markets with an excellent reputation for quality products, outstanding sales support and unmatched customer service. We have a strong company culture where "fit" is critical in all hires. We look for self-starters with strong work ethic, a positive attitude and the understanding of how to have fun while working hard. Integrity, honesty and an inherent sense of accountability are expected traits. We are an inclusive and respectful work environment and we seek team members from all backgrounds, genders, races and other demographics.

Job Type:

Full-time Pay:

$40,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home

Shift:

8 hour shift Day shift

Work Location:

In person