Office Assistant 2 (Customer Service)(SG-09)(NYHELPS) Item# 05990(Multiple)

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Substantial contact with members of the public seeking agency services or information. Contact with individuals in public service and the private sector. Provide services and assistance, answer questions on agency programs, and obtain information for state records as needed. This contact may take either verbal or written form.

The position will be assigned to the Communication Center and be responsible for answering phone calls and responding to e-mails with general or claim-specific information as applicable. Responding to claim-specific questions may require reviewing and processing claims, performing database searches using information provided by claimants; identifying and linking additional claim properties; determining and requesting in writing required proof and documentation; and recommending payment according to agency rules, regulations, policies and/or procedures. The minimum qualifications required for this vacancy.

Minimum Qualifications Minimum Qualifications:

Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller. No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS)

Program:

Non-Competitive Qualifications for appointment under the

NYHELPS Program:

For appointment to an Office Assistant 2 (Customer Service), you must have:

• One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, dealing with the general public.

Competitive Minimum Qualifications:

You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 70.1 of the Civil Service Law.

For 70.1 transfer to an Office Assistant 2 (Customer Service), salary grade (SG)-09, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to a SG-07 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

For appointment to this title, you may be required to pass a keyboarding test that demonstrates your ability to enter text using an alpha numeric computer keyboard, at a rate of at least 30 words per minute with at least 96% accuracy. Non-Competitive promotion (NCP) qualifications: You must be a qualified employee of the Office of the New York State Comptroller and have had one year of permanent competitive or 55-b/55-c service as an office assistant, clerical, or keyboarding title allocated to Grade 6 or higherNCP notes: If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a noncompetitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law. Additional comments regarding the vacancy. Additional Comments Preferred Qualifications/Knowledge, skills, and abilities:

• Excellent communication skills
• Customer service experience
• Good computer skills
• Comfortable working in a team environment

Telecommuting:

The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee's primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.

Reasonable Accommodation:

The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.

Equal Opportunity Employment:

The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications. OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance.

Our generous benefits package includes:

• A state pension with vesting after five years' service
• Comprehensive medical, dental and vision insurance available to all employees and their dependents
• Flexible spending accounts for dependent and health care
• Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
• Public Service Loan Forgiveness (PSLF)
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• Holiday and paid time off
• Shift and geographic pay differentials
• A committed continuous learning environment
• Informational Brown Bag sessions
• Wellness at Work Programs to promote employee health and wellness
• OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
• And much more Some positions may require additional credentials or a background check to verify your identity.