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Office Assistant and Customer Support Representative

Job

Dwarven Forge

Remote

$39,520 Salary, Part-Time

Posted 3 days ago (Updated 2 days ago) • Actively hiring

Expires 8/8/2026

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Job Description

Overview Dwarven Forge is looking for a part-time customer support agent (work from home). We make handcrafted, hand-painted, gaming terrain, primarily for role-playing games (e.g. Dungeons & Dragons). We sell directly to consumers worldwide from our .
Key skills/responsibilities:
Field customer service messages, mostly via e-mail. Prioritize responses based upon the urgency of issues addressed by customers. Coordinate with other members of our team as needed to resolve customer issues. Develop (over time) Dwarven Forge product expertise. Write with clarity, accuracy, courtesy, and thoroughness. Be resourceful, stay organized, act with urgency and ensure customer satisfaction. Occasional holiday and weekend coverage. Ability to visit our Brooklyn (Bushwick) office Cleaning, organization, and help with sorting pieces Occasional travel to CT warehouse with Director of Operations to warehouse for inventory control, updating products with replacements parts and stock intake
Pay:
$19.00 per hour
Benefits:
Flexible schedule
Work Location:
Hybrid remote in Brooklyn, NY 11206