Work Location:

75 Valley Oak Drive, Somerset

KY 42503

Compensation:

$16.00/hour

Paid Training Start Date:

Monday, September 14, 2026

Training Hours:

Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting) Hours of Operation (following training): Monday thru Friday 8am - 9pm EST •Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider

TSI-CXBPO

(part of TSI family of companies)? Work from home\nPaid training\nTeam-oriented work environment\nGrowth opportunity\nGenerous bonus opportunity\nComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities In This Role, You Will:

Communicate via inbound telephone calls with consumers.\nProvide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.\nFollow up in a timely manner to ensure customer satisfaction.\nUnderstand all programs, systems, and procedures necessary to perform job effectively.\nMaintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.\nKnowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.\nKnowledge, understanding, and compliance with company policies and procedures.\nProvide feedback to management concerning possible problems or areas of improvement.\nPerform other duties as assigned by management.

Qualifications Ideal Candidate Qualifications:

High School Diploma required. Bachelor's Degree or if undergraduate, with relevant work experience preferred.\nPrevious customer service and/or call center experience preferred.\nAbility to maintain the highest level of confidentiality.\nProficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.\nAbility to work in a team fostered environment.\nAbility to work in a multi-tasked environment.\nAbility to prioritize and organize work.\nAbility to adapt to a flexible schedule.

Note:

•Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. 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