Operations Support

Be the Backbone of Essential Services as an

Operations Support Specialist Location:

Remote (CST or EST) |

Payrate:

$16 - $18/hour PDS Tech Commercial is partnering with a leader in the utility industry to hire a detail-driven Operations Support Specialist . If you're passionate about problem-solving, customer service, and keeping critical services running smoothly, this role offers the opportunity to make a real impact in delivering safe and reliable water and wastewater services. About the Role As an Operations Support Specialist, you will play a vital role in ensuring new service requests and operational issues are handled efficiently and accurately. Your work directly supports timely service activation, accurate billing, and a seamless customer experience—helping ensure communities receive essential water services without disruption. Key Responsibilities Manage new service inquiries received through multiple channels including notifications, emails, and exception cases Research and analyze customer requests to determine the ability to provide water and wastewater services Communicate with internal teams and external partners via phone and email regarding service availability and application status Investigate and resolve Business Process Exception (BPEMS) cases related to meter readings and technical data errors Perform root cause analysis to resolve account discrepancies and prevent billing delays Maintain accurate records and ensure timely resolution of customer and operational issues Utilize systems such as SAP (if applicable) to manage data, track cases, and support workflows Identify trends and recommend process improvements to enhance efficiency and accuracy Required Qualifications High School Diploma or GED Minimum of 2 years of customer service experience , including outbound phone communication Strong verbal and written communication skills Ability to conduct root cause analysis and resolve account-related issues Basic math skills for calculations and data validation Proficiency in Microsoft Office applications (Excel, Word, Outlook) Strong attention to detail and organizational skills Preferred Qualifications Associate or Bachelor's degree Experience with SAP or similar systems Background in utilities, operations support, or service coordination Ability to manage multiple priorities in a fast-paced environment Apply Today If you're ready to play a key role in supporting essential water services and delivering excellent customer experiences, we want to hear from you. Apply now to join PDS Tech Commercial and help keep vital infrastructure running efficiently for the communities that depend on it.

Pay Details:

$16.00 to $18.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for

Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.