AL, GA, ID, IA, IN, KS, LA, MI, MS,, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Requirements Minimum 1 year of customer service/call center or office experience required Technical savvy able to toggle between multiple browsers & systems using dual monitors Strong verbal and written communication skills Self-motivated, dependable, and able to work independently Must be 18 years of age Must pass a background check in compliance with state and federal laws Previous remote work experience preferred Responsibilities Make outbound calls to hospitals and healthcare clinics across the U.S. Conduct brief surveys focused on after-hours and emergency response protocols Ask approximately 3 standardized questions per call Accurately document responses during each call using provided systems Maintain a professional and courteous demeanor with healthcare staff Follow call scripts and guidelines to ensure consistency and compliance Handle a high volume of calls while maintaining quality standards Protect confidential information and adhere to company policies Communicate any issues or escalations to supervisors as needed Meet performance and attendance expectations in a remote work environment

Work Schedule & Compensation Hours:

Full-time, 40 hours/week

Shifts:

Monday-Friday 11:00am-7:30pm

EST Training:

Paid, typically 2 week, Monday-Friday, 10:30 AM -7:00

PM EST Pay:

Starting at $14/hour + $1/hr shift differential for nights/weekends

Status:

Full time- Benefit (40 hrs) eligible 1st of month after 60 days Equipment & Work Environment Company-provided equipment for full-time, permanent employees Must have a secure, high-speed internet connection and dedicated workspace Childcare for anyone 4 years of age and younger is required. $14 - $14 an hour If you're a good communicator and looking for a steady, full-time work-from-home job, this could be a great fit for you We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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