Job Title:

Overnight Customer Service Representative (CSR) Date posted: August 28, 2026

Pay Range:

$17.00 per hour

Work Location:

Remote

• Overnight shift Mon
• Thurs from 8pm to 8am or Fri
• Sun from 8pm to 8am

Job Type:

Full-time/Hourly/Non-Exempt Reports to: Night Manager Job description: We are a growing towing and parking enforcement company seeking a diligent and professional Overnight Customer Service Representative (CSR) to join our team. This role is responsible for handling incoming calls and ensuring accurate, timely processing of vehicle tow information during overnight hours. The ideal candidate has strong attention to detail, can multitask effectively, and communicates clearly while working independently in a remote environment.

Key Responsibilities:

• Answer and manage incoming calls in a professional and courteous manner
• Provide accurate information and support to customers, clients, and internal teams
• Review vehicles that have been towed and ensure they are processed in a timely manner
• Cross-reference and verify vehicle and customer data between Omadi and ADD systems to ensure accuracy, consistency, and timely updates
• Update and maintain records with precise and complete information
• Identify and resolve discrepancies in vehicle or customer data
• Escalate issues or concerns to the appropriate personnel when necessary
• Maintain compliance with company policies, procedures, and service standards
• Ensure all towed vehicle records are reviewed and entered within established timeframes
• Perform other duties as assigned

Skills and Qualifications:

• High school diploma or equivalent
• Previous customer service experience preferred, especially in a call center or dispatch environment
• Strong attention to detail and organizational skills
• Ability to work independently and manage time effectively during overnight shifts
• Excellent verbal and written communication skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Experience with towing, dispatch, or parking enforcement systems (Omadi, ADD) is a plus.
• Problem-solving skills and the ability to handle high-pressure situations

Work Environment & Requirements:

• Prolonged periods sitting and working on a computer
• Reliable high-speed internet connection
• Quiet, distraction-free workspace
• Computer or laptop capable of running required systems
• Headset for handling calls

Benefits:

• Health, Dental, and Vision insurance
• Short-term and long-term disability
• Group Life insurance
• Employee discount
• Paid time off

Equal Opportunity Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Commtow LLC is a drug-free workplace, and we use E-Verify to confirm the identity and employment eligibility of all new hires.

Job Type:

Full-time Pay:

$17.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

Remote