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Part Time Customer Service Representative
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Robert Half
Remote
Part-Time
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Job Description
Description We are looking for a Part Time Customer Service Representative to support customer orders and service activities for a home improvement environment in Smyrna, Georgia. This Long-term Contract position focuses on guiding orders from initial request through final delivery while ensuring records, documentation, and customer updates remain accurate and timely. The role also works closely with internal sales and field teams to resolve service concerns, maintain reporting standards, and contribute ideas that improve day-to-day operations.
Responsibilities:
- Manage customer orders from initial entry through final delivery, ensuring each step is completed accurately and efficiently.
- Enter technical and order-related information into company systems while keeping customer records current and well documented.
- Coordinate with sales personnel and customers to collect required paperwork and details needed to complete transactions on schedule.
- Track customer requests, updates, and changes within internal databases to maintain clear and reliable order histories.
- Partner with field service teams to address ongoing service challenges and support practical solutions for long-term customer concerns.
- Prepare standard performance, quality, and management reports as requested by leadership.
- Escalate recurring service or process issues to supervisors and suggest improvements that can strengthen team effectiveness.
- Complete assigned work within established deadlines while meeting productivity and attendance expectations.
- Support continuous improvement efforts by recommending better methods, procedures, and service practices within the department. Requirements
- 3-5 years of customer service or order management experience, ideally within building materials, furniture, or a related product-based industry.
- Strong background in customer service, documentation management, and data entry within structured business systems.
- Experience using SAP and Microsoft Office for order processing, reporting, and daily administrative tasks.
- Ability to work independently in a work-from-home environment while staying organized and responsive.
- Skilled in coordinating with customers, sales teams, and service personnel to keep orders moving efficiently.
- Comfortable working in a fast-paced setting, managing priorities, and handling pressure effectively.
- Strong analytical, communication, and problem-solving abilities with a focus on accuracy and follow-through.
- Detail-oriented approach marked by initiative, accountability, teamwork, and a commitment to ethical business conduct.