Find & Apply For Customer Service Representative Jobs in Smyrna, Georgia

Customer Service Representative at Staff Financial Group Customer Service Representative at Staff Financial Group in Smyrna, Georgia Posted in about 24 hours ago.

Type:

full-time Customer Service Representative -

Technical Products Location:

Northwest Atlanta Area Schedule:

Full-Time |

Onsite Compensation:

$42,000-$44,000 annually About the Opportunity Our client, a well-established and growing distributor serving the HVAC, building automation, and industrial markets , is seeking a Customer Service Representative to join its team. This position goes beyond a traditional customer service role. While this is not a Technical Support position, the successful candidate will need strong technical aptitude and the ability to learn how HVAC equipment, parts, and components work together. This is an excellent opportunity for someone who enjoys helping customers, solving problems, researching products, and learning the technical side of a specialized industry. Responsibilities Provide professional customer service by phone, email, and in person Enter and process customer orders accurately using ERP/order management systems Assist customers with product questions and help identify appropriate products for specific applications Research parts and equipment using vendor websites, catalogs, product specifications, and equipment breakdowns Read and interpret product spec sheets to locate relevant part and equipment information Develop an understanding of HVAC equipment, components, and how they function together within a system Coordinate with sales and warehouse teams to ensure timely order fulfillment Track orders and shipments and communicate updates to customers Process returns and assist with problem resolution Manage multiple customer needs and software platforms simultaneously Assist walk-in customers with orders and product needs Qualifications 1+ year of customer service, inside sales, distribution, or related experience Strong technical aptitude and willingness to learn technical products and systems Ability to research information and apply product knowledge to customer needs Comfortable reading product specifications, catalogs, and technical product information Strong verbal and written communication skills Strong organizational skills and attention to detail Comfortable multitasking across multiple software platforms Experience with Microsoft Office Experience with ERP, order entry, CRM, or similar business systems Dependable, professional, and team-oriented Preferred Experience HVAC, electrical, mechanical, building automation, industrial, automotive parts, or other technical product experience Distribution or supply chain experience Salesforce experience Why Consider This Opportunity? $42,000-$44,000 annual salary Stable, established company Collaborative team environment Opportunity to develop specialized technical product knowledge Long-term growth potential Interested? Apply through or reach out directly to learn more. This search is being conducted on behalf of a confidential client. Additional company information will be shared with qualified candidates during the recruiting process.