Our client, a mid-sized fin-tech organization is seeking two Payment Support Specialists to join their team. This role is contract to perm, potential to convert to a full-time employee after 6 months. This is an entry level position. Must be a dedicated, computer savvy, multi-tasker, with a sense of urgency! Candidate should be proficient in MS Office (Outlook/Excel). Strong communications necessary along with the ability to work quickly in a fast-paced environment. Touch typing a must. Experience in a fast-paced customer facing role highly desired. Call center environment, restaurant environment, etc. Hybrid role, 3 days in office.

Shift:

3:30pm-12am. Available to work every 3rd weekend on Saturday and Sunday and every 3rd holiday. Contract, 6+ months. $16/hr, no flexibility. This candidate will be monitoring the payment system, network transactions and customer ATM's. Escalating issues and using a ticket system. Payments Support Specialists monitor payment transactions, customer connections, and ensure seamless connections to the interchanges.

Network Monitoring:

Keep a close eye on customer networks to ensure they remain stable and available.

System Oversight:

Monitor the payment system for any faults or issues that could impact customer usage.

Troubleshooting:

Provide top-notch troubleshooting assistance for customers experiencing payment system issues.

Communication:

Collaborate with internal departments to coordinate system maintenance.

Team Support:

Perform other duties as assigned to support our team and mission. Fulfill any additional duties as assigned, contributing to the overall effectiveness of the team.

Job Types:

Full-time, Contract, Temporary Pay:

$16.00 per hour

Education:

Bachelor's (Preferred)

Experience:

fast-paced/multitasking: 1 year (Preferred) customer service: 1 year (Preferred) Ability to

Commute:

Paducah, KY 42001 (Required)

Work Location:

Hybrid remote in Paducah, KY 42001