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Wiemann Wealth
Registered Client Service Associate
Career Insights for Client Service Representative / Associate
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Based on New Mexico data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$41,818 / year median in New Mexico
-1% projected decline
Job Description
Job Summary Wiemann Wealth is a private wealth practice that provides professional, empathetic, and extraordinary service to its clients. We work as a collaborative team to understand our clients' values, goals, and concerns. As we grow, we are seeking a Registered Client Associate who aligns with our values. The Registered Client Service Associate manages the overall operational efficiency of the branch office. The ideal candidate has financial services industry experience and is proficient in front- and back-office operations. Additionally, they will be team-oriented and have a strong affinity for organization and process in a professional and discreet environment. They will enter the position with securities licenses (Series 7 and 66) or be required to obtain them in 6 months. Responsibilities Daily interactions with clients, including basic inquiries, account information, and scheduling of meetings, on the phone, in-person, and virtually. Works both independently and within a team environment to provide crucial support to the financial advisors and branch office. Open new client accounts, process money movement, and research information as needed. Creates and maintains records and files utilizing Client Relationship Management (CRM) software. Researches and resolves complex problems relating to client accounts and inquiries. Performs receptionist duties such as answering incoming calls, greeting clients, prospects, and vendors in a warm and friendly manner. Take trade instruction from clients and enter trades. Knowledge, Skills, and Abilities Knowledge in Company policies and procedures and industry rules and regulations. Investment concepts, practices and procedures used in the securities industry. Financial markets and products. Technology, both hardware and software. Skill in Client Relationship Management (CRM) software, or similar contact management software. Microsoft Office 365 applications Effective communication across multiple client platforms (in-person, virtual, phone and mail) Project management Organization Time management Attention to Detail and Proofreading Ability to Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. Handle conversations with discretion and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a service attitude. Display professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment. Employ good analytical skills to be able to research account information and resolve problems. Proficiency in Microsoft Suite, AI, Teams and a general understanding of cybersecurity protocols. Proficiency in Client Relationship Management software Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel. Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines. Education Bachelor's degree from four-year college or university Licenses/Certifications Series 7 & 66, or required to obtain within 6 months Education Bachelor's (Required) Work Experience General Experience - 3 to 6 years. Direct client service experience, 1 year Certifications Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA), 7, Series 66. Travel None. Work Style 100% in office or 100% remote (outside NM only). Resident of Los Alamos County preferred. Local residents will be considered for an in-office position only. Learn more about Wiemann Wealth at https://www.raymondjames.com/wiemannwealth Wiemann Wealth and its employees are independent contractors with respect to Raymond James, not employees of Raymond James. The term "Raymond James" includes but is not limited to Raymond James Financial Services, Inc. ("RJFS") and Raymond James Financial Services Advisors. Inc. ("RJFSA") as affiliates. This position is W-2 employment with Wiemann Wealth. Compensation The total compensation for this role includes base salary, and components such as 401k, profit sharing, and performance and milestone-based bonuses. This position is eligible for a benefits package that may include medical, life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; and paid time off (including vacation, holidays, and sick leave). Annual guaranteed time off December 24 through January 1.