Remote Bilingual Intake Specialist

Remote Bilingual Intake Specialist

ALERT COMMUNICATIONS - 3.3

Tucson, AZ Job Details Part-time | Full-time From $17 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Computer operation Spanish English Windows Ethernet Grammar Experience Technical Proficiency Full Job Description Bilingual Intake Specialist - Remote |

Alert Communications Company Overview:

Alert Communications is a 24/7/365 live answering service exclusively serving the legal industry. We handle leads, intake, and client support for law firms and legal professionals across all practice areas. Our team thrives on core values of Client Success, Ownership, and Teamwork, with a remote-first culture that supports personal and professional growth. We are offering Full Time and Part Time positions starting at $17.00 an hour.

Position Summary:

As an Intake Specialist, you will be the first point of contact for potential clients calling into law firms. Your role involves accurately classifying and qualifying leads, delivering top-tier customer service, and ensuring a seamless intake experience-all while representing both Alert Communications and our legal partners with professionalism and empathy.

Key Responsibilities:

Deliver exceptional service aligned with Alert's core values Accurately gather and input caller details using scripted prompts Follow all account-specific protocols and escalation procedures Adapt communication tone and approach to each caller's needs Achieve performance and productivity goals Use time and system resources efficiently and honestly

Requirements:

Location:

Must reside in Arizona (We do not hire out of Maricopa County or Flagstaff)

Language Fluency:

Fluent written and verbal communication in English and Spanish is mandatory. Passion for helping others Prior experience in customer service, call centers, sales, or hospitality (legal industry preferred) Strong written and verbal communication (spelling and grammar matters) Able to work evenings, weekends, and holidays Typing speed: 35 WPM Proficiency using computers and multiple screens/systems

Tech/Internet Requirements:

This is a remote position that requires dedicated home setup.

Internet Connection:

High speed Fiber or Cable internet only (no satellite, DSL or WiFi).

Hardwired Connection:

Must use a direct Ethernet cable connection to your modem/outer. You must have a PC/Laptop (Windows 11 or higher) (No Apple/Macbooks/Tablets) Wired USB headset with a mic

What We Offer:

Employee Stock Ownership Full Medical, Dental, Vision Paid Vacation 401K with

Company Matching Free Life Insurance Policy Legal Assistance About Us:

With over 40 years of experience, Alert Communication powers client communication in the legal, healthcare, and home services sectors. We support more than 3,000 clients across North America as a trusted, people-powered voice for their businesses. Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.