Remote Job Opportunities Available ONLY to Georgia, North Carolina, South Carolina, Indiana, and Pennsylvania (excluding Pittsburgh and Allegheny County) Residents
Company Overview:
Since 1972, ASD
Answering Service for Directors has provided compassionate, reliable communication support to funeral professionals across the United States and Canada.

Trusted by 40% of the nation's funeral homes, we now provide services to more than 8,500 locations nationwide. We have focused on delivering empathetic, high-quality customer service tailored to the sensitive nature of the funeral industry. Our mission is to offer dependable support to funeral professionals and the families they serve, ensuring every interaction is handled with care and professionalism.

Schedule:

We are hiring for part-time post-training schedules ( 32 hours/week ) consisting of four 8-hour shifts/week, one of which must be on Saturday or Sunday.

Shift options include:

1st

Shift:

Between 6:00am and 4:45pm ET, start time can be no later than 8:45am ET (based on availability) 2nd

Shift:

Between 2:00pm and 12:45am ET, start time can be no later than 4:45pm ET (based on availability) 3rd

Shift:

Currently unavailable

Training:

All new hires must attend a 5-week remote training program:

Schedule:

Sunday

Thursday 3:00pm
10:00pm ET (2nd Shift)

Testing:

Weekly testing Thursday for first 4 weeks

score of 80% or higher required to continue the training program

Attendance:

Mandatory; no alternative schedules permitted. Any absence during the first six days and any combination of two absences, late arrivals, or early departures for the remainder of the training program will result in the employment offer being withdrawn. How to

Apply:

To begin the interview process, interested candidates must call 610-744-1200 and leave a brief audition. Additional steps will be communicated via text and email.

Duties & Responsibilities:

Receive, place, and transfer telephone calls following ASD Standards and protocols Interact with customers via online web chat following ASD Standards and protocols Record and deliver all messages in an accurate and timely manner Forward client questions and complaints to appropriate staff members Maintain a friendly and compassionate attitude while assisting emotional callers Understand and respect client and caller confidentiality Use computer equipment constantly to enter data, look up customer information, and navigate software. Handle 100+ inbound/outbound calls, web forms, or chats per day Requirements for

Remote Answering Service Jobs:

The company will supply a home computer set-up for use during employment. High-Speed Internet with a wired ethernet connection with a minimum download speed of 10 Mbps and a minimum upload speed of 8 Mbps is required. You can test your speed at: https://speedof.me/. Satellite internet will not be compatible with our system. Wi-Fi cannot be used for work purposes. A designated quiet and distraction-free workspace during your work shift is a must. Candidates must reside in an approved state for hire. Call 610-744-1200 for a list of approved states.

Minimum work requirement:

100 hours per month for those employed less than 6 months. 70 hours per month for those employed more than 6 months

Required Skills & Abilities:

Excellent communication skills, including active listening. Must be able to speak clearly to effectively and efficiently communicate with telephone callers. Attention to detail and high level of accuracy. Proficient computer skills with the ability to learn new software and basic technical troubleshooting. Ability to remain impartial when dealing with conflict or emotional callers. Strict adherence to assigned work schedules, including weekends and holidays, due to business needs and call volume demands.

Essential Physical Requirements & Working Conditions Visual Acuity:

Ability to quickly navigate an abundance of on-screen account information to gather and quickly disseminate accurate messages to clients.

Prolonged Periods of Sitting:

Constantly operating computer equipment at a home office desktop.

Repetitive Motion:

Frequent typing, reaching, and operating mouse/keyboard.

Physical/Mental Stamina:

Ability to maintain high energy and focus while performing repetitive tasks in a quiet environment.

Headset Use:

Wearing a headset for continuous periods to engage in phone communication.

Accommodation Statement:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Weekend Hours:

Working a minimum of 8 hours every weekend during Friday 11:00pm through Sunday 11:59pm (continuous 8-hour shift preferable).

Education & Experience:

High school diploma or equivalent (required) Customer service experience (preferred) Call center experience (preferred)

Qualifications:

Candidates must be able to touch type 35 WPM. Before applying, we recommend visiting www.typingtest.com to test your typing speed and accuracy. Candidates must pass an assessment to evaluate transcription, spelling, grammar, and comprehension skills. Weekend and holiday hours are required. Basic computer knowledge is a must. Benefits Earn an effective pay rate of $22

27 per hour.

Your effective pay rate will include a base rate, weekend bonus, holiday rate, and performance and attendance bonuses Medical, Dental, and Vision Insurance 401(k) plan with tiered match Tuition Reimbursement Supplemental Insurances Paid PTO Black Card Planet Fitness Membership Headspace Membership Opportunity for Internal Advancement Additional Incentives for

Spanish Bilingual Candidates Job Type:

Part-time Pay:

$22.00

$27.

00 per hour

Benefits:

401(k) matching Dental insurance Flexible schedule Gym membership Health insurance Paid time off Paid training Referral program Tuition reimbursement Vision insurance People with a criminal record are encouraged to apply

Work Location:

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