Remote Customer Service Representative F.H. Cann & Associates - 2.9 Cherry Hill, NJ Job Details Temporary $17.77 - $19.50 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Customer support experience within telecommunications industry Spanish Call center experience Customer issue escalation Customer support Typing Technical troubleshooting support Phone call management Billing troubleshooting Full Job Description Summary F.H. Cann & Associates is seeking motivated Customer Service Representatives (CSRs) to support an important statewide program. In this role, you will assist customers by providing exceptional service and support in a fast-paced, professional environment. This temporary opportunity offers full-time hours with operating schedules of Monday through Friday , working 8-hour shifts between 8:00 AM and 7:00 PM EST . If you enjoy helping others and making a positive impact, we encourage you to apply. During your employment, you may be considered for other projects or positions within the Company as opportunities become available. Some positions may offer full-time employment; however, placement or continued employment is not guaranteed. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Essential Functions Receive high volume in-bound calls and assist customers with starting/stopping/transferring service. Occasional out-bound calls for verification purposes Data entry of sensitive information. Research and resolve customer questions and issues using online tools and systems. Operate multiple applications, databases, and computer programs. Assist customers with setting up payment arrangements and budget billing. Assist customers with processing payments. Assist customers with setting up and or accessing online accounts.

Competencies:

Ability to retain information taught and leverage that information Ability to acknowledge customer issues and provide solutions to solve them Ability to absorb or create best practices to provide great customer experience Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat. Knowledge of customer service practices and principles. Excellent data entry and typing skills. Superior listening, verbal, and written communication skills. Ability to handle stressful situations appropriately. Ability to handle sensitive and private information. Well organized, results driven, and able to work in a fast-paced environment. Ability to resolve challenging situations calmly and professionally. Ability to manage time and prioritize.

Preferred Education and Experience:

Previous experience in a high-volume inbound call center required At least 1 year of customer service experience Experience working in a remote environment preferred Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat Strong data entry and typing skills High school diploma or equivalent Bilingual Spanish is a plus Veterans encouraged to apply

Work Environment:

Federal and State contractor call/contact center along with Account Receivable Management Security Clearance Requirements May be required to pass Federal background screening and/or state level criminal background screening.

WFH Requirements:

Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds. Private, quiet, and distraction free room/office space Adhere to Telecommute Policy in its entirety Physical/Mental Demands Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work. This job description provides the basic requirements for this role and may include additional functions not listed. An Affirmative Action / Equal Opportunity Employer F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under

VEVRAA. F.H.

Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability If you need accommodation as part of the employment process, please contact Human Resources at . If you want to view the "Know Your Rights" poster, please choose your language: English Spanish If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language:

English Spanish Schedule & Training:

Project hours are Monday-Friday, 8:00 AM-7:00 PM ET. Orientation is November 30, with training beginning December 7.

Location requirements:

Open to candidates in Camden County New Jersey.

Work Arrangement:

This position is currently remote; however, it may transition to a hybrid or in-office work arrangement in the future.

Expected hours:

40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you available to start by November 30 and commit to approximately six weeks of training beginning December 7 with no absences? (Yes/No) Are you available to work 40 hours per week, Monday through Friday, between 8:00 a.m. and 7:00 p.m. EST? (Yes/No) Do you have a reliable high speed home internet service minimum 25 MBPS upload/download hardwire connection to router required (Yes/No) Do you have access to a computer or laptop with a reliable internet connection to complete a virtual interview and required internet speed test? (Yes/No)

Experience:

Call center: 2 years (Required) Customer support: 2 years (Required) work from home: 1 year (Required)

Location:

Cherry Hill, NJ (Preferred)

Work Location:

Remote