Hybrid Remote Position Mr. Appliance is seeking a friendly, organized, and dependable Customer Service Representative to serve as a central point of contact for our customers and support to our appliance-repair and sales staff. This is a fast-paced position that involves spending a significant amount of time on the phone. The ideal candidate communicates clearly, manages several priorities well, and makes sure every customer reaches the right person and receives timely follow-up. Providing a great customer experience is job 1. Responsibilities Answer and route incoming phone calls Schedule and update service appointments Manage customer callbacks and follow-ups Communicate with customers by phone, email, and text Collect accurate information about appliance-repair needs Provide appointment updates and general customer support Help coordinate appliance parts and related information Direct customers and staff to the appropriate person or department Maintain organized and accurate customer records Follow open issues through to completion Qualifications Strong verbal and written communication skills Professional and helpful telephone manner Excellent organization and follow-through Ability to multitask in a busy environment Comfortable using computers, email, text messaging, and scheduling systems Dependable, patient, and detail-oriented Previous customer-service or office experience preferred Knowledge of appliances, appliance parts, or appliance repair is helpful but not required If you enjoy helping people, solving problems, and keeping communication organized, we would like to hear from you. To apply, please send your résumé and a brief introduction. Skills Multilingual abilities are highly valued for effective communication with diverse customer bases. Proven experience in sales or customer support roles, especially within call centers or client services environments. Proficiency in Microsoft Office applications and general computer skills for data entry and documentation. Excellent English language skills, both written and verbal, with strong phone communication capabilities. Bilingual skills are a plus for serving a broader customer demographic. Knowledge of customer service problem-solving techniques and call center best practices. Strong organizational skills with attention to detail in typing, data management, and follow-up procedures. Technical proficiency in handling customer inquiries related to products or services via phone or online channels. Join us as a Remote Customer Service Representative and become part of a vibrant team committed to delivering top-tier client experiences!

Pay:

$11.00 - $12.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Paid time off Work from home

Work Location:

Hybrid remote in Newnan, GA 30265