We are seeking a reliable and customer-focused Technical Support Representative to assist customers with technical questions, troubleshoot basic issues, and provide guidance on products, software, and services. The ideal candidate will have strong communication skills, basic technical knowledge, and a commitment to providing excellent customer service. Key Responsibilities Respond to customer inquiries through email, phone, chat, or other support channels. Troubleshoot basic technical problems and guide customers through solutions. Assist customers with account access, software setup, and product-related questions. Document customer interactions, technical issues, and resolutions in the support system. Escalate complex technical problems to the appropriate team. Follow up with customers to ensure their issues have been addressed. Maintain accurate support records and update customer information when necessary. Explain technical information in clear, easy-to-understand language. Follow company procedures for data security, privacy, and customer support. Meet established service quality and response-time standards. Qualifications High school diploma or equivalent preferred. Strong verbal and written communication skills. Basic computer skills and familiarity with common software applications. Good problem-solving and troubleshooting abilities. Ability to explain technical concepts clearly to nontechnical users. Strong attention to detail and organizational skills. Ability to work independently and manage time effectively. Previous customer service or technical support experience is an advantage but may not be required