Resident Services in Southfield, Michigan at

MARKETPLACE MANAGEMENT LLC

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$40000 - $47500 MARKETPLACE

MANAGEMENT LLC

Southfield, Michigan, 48033, United States Posted on October 14, 2026 New job! Apply early to increase your chances of getting hired. Explore Related Opportunities Customer Service Representatives jobs near me in Michigan Jobs near me in Michigan Customer Service Representatives jobs Job Description Our Resident Service Representatives interact with customers by addressing inquiries and resolving problems, providing a high level of customer support.

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or CRM to provide support and information on products or services.
• Ensures that appropriate actions are taken to resolve customers problems and concerns by utilizing multiple software programs to dive deep into problems and answer complex questions.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Participates in the process for onboarding or offboarding a client, maintaining communication between Marketplace and the client.
• Ability to problem solve and investigate utilizing existing SOP's, instructions, and walk-through guides.
• Performs other related duties as assigned.
• Helping with various company-wide projects as needed.

Required Skills/Abilities:

• Excellent communication skills including active listening and empathy.
• Service-oriented and able to resolve customer grievances.
• Ability to work a consistent 8-hour shift that aligns with our business hours (9am to 5:30pm, subject to change).
• Proficient computer skills with the ability to learn new software.
• Ability to work well independently and to achieve goals as a team.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

- Prior experience in Real Estate, Property Management, Collections, or Evictions management a plus. This role is HYBRID, with required in-office days three times a week in our Southfield, Michigan office. Scan to Apply Just scan this QR code to apply from your phone. Fast Easy Apply on the go Scan to Apply Not ready to apply yet? Enter your email and we'll send you a reminder to come back and apply. Remind Me Later Job Location Southfield, Michigan, 48033, United States Frequently asked questions about this position Similar Jobs In Southfield, Michigan Hot Job Customer Fulfillment Representative Zatkoff Seals & Packings Warren, Michigan Hot Job Customer Service Representative Hart Medical Equipment Macomb, Michigan Shipping and Receiving Scout HR Services Rochester Hills, Michigan New Beer Buyer - Plum Market Plum Market Ann Arbor, Michigan New Customer Engagement Rep Pine Environmental Northville, Michigan See Job Details