Seasonal Donor Relations Associate

Seasonal Donor Relations Associate at LHH Seasonal Donor Relations Associate at LHH in Villanova, Pennsylvania Posted in 8 days ago.

Type:

seasonal

Job Description:

LHH Recruitment Solutions has partnered with a mission-driven nonprofit organization is seeking Seasonal Donor Relations Associates to support operations during peak giving season. This role is ideal for candidates who enjoy a fast-paced, client-focused environment and are passionate about delivering a strong customer experience. The organization specializes in donor-advised funds, helping individuals manage and direct charitable giving.

Job Title:

Seasonal Donor Relations Associate (Hybrid)

Location:

Jenkintown, PA (Training) ? Conshohocken, PA (Hybrid)

Pay Rate:

$20

• 23/hour

Schedule:

Monday-Friday (multiple shifts available)

Assignment Duration:

Mid

• late July through mid-

January Key Responsibilities:

• Serve as the primary point of contact for donor and client inquiries via phone and email
• Manage high-volume interactions: approximately 60% Salesforce case management and 40% inbound calls
• Assist donors with account access, platform navigation, and donation processing
• Communicate with donors, financial advisors, and internal teams
• Accurately document all interactions in Salesforce
• Troubleshoot account and system-related issues and escalate when necessary
• Maintain consistent follow-up to ensure resolution of inquiries
• Participate in training sessions, team meetings, and ongoing development

Qualifications:

• 1-3 years of customer service experience (required)
• Experience in financial services, call center, retail, or client-facing roles preferred
• Strong verbal and written communication skills
• Detail-oriented with strong organizational abilities
• Ability to multitask and navigate multiple systems
• Comfortable interacting with high-net-worth individuals and external partners
• Tech-savvy; Salesforce experience is a plus
• Positive, professional, and customer-focused mindset

Schedule & Hours:

• Typical shifts include: 8:30am-5pm, 10:30am-6pm, and 11:30am
• 7pm
• Flexibility required during peak season (November-December)
• Overtime opportunities available during peak periods

Training & Work Environment:

• Onsite training in Jenkintown, PA
• Hybrid schedule after training, based in Conshohocken, PA
• Business casual environment
• Strong team support with hands-on training and development Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.

lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance