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Seasonal Donor Relations Associate
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Pennsylvania data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$48,149 / year median in Pennsylvania
-26% projected decline
Job Description
Seasonal Donor Relations Associate at LHH Seasonal Donor Relations Associate at LHH in King of Prussia, Pennsylvania Posted in 3 days ago.
Type:
seasonal LHH Recruitment Solutions has partnered with a mission-driven nonprofit organization is seeking Seasonal Donor Relations Associates to support operations during peak giving season. This role is ideal for candidates who enjoy a fast-paced, client-focused environment and are passionate about delivering a strong customer experience. The organization specializes in donor-advised funds, helping individuals manage and direct charitable giving.
Job Title:
Seasonal Donor Relations Associate (Hybrid)
Location:
Conshohocken, PA (Hybrid)
Pay Rate:
$20
- 23/hour
Schedule:
Monday-Friday (multiple shifts available)
Assignment Duration:
Mid
- September through mid-
January Key Responsibilities:
- Serve as the primary point of contact for donor and client inquiries via phone and email
- Manage high-volume interactions: approximately 60% Salesforce case management and 40% inbound calls
- Assist donors with account access, platform navigation, and donation processing
- Communicate with donors, financial advisors, and internal teams
- Accurately document all interactions in Salesforce
- Troubleshoot account and system-related issues and escalate when necessary
- Maintain consistent follow-up to ensure resolution of inquiries
- Participate in training sessions, team meetings, and ongoing development
Qualifications:
- 1-3 years of customer service experience (required)
- Experience in financial services, call center, retail, or client-facing roles preferred
- Strong verbal and written communication skills
- Detail-oriented with strong organizational abilities
- Ability to multitask and navigate multiple systems
- Comfortable interacting with high-net-worth individuals and external partners
- Tech-savvy; Salesforce experience is a plus
- Positive, professional, and customer-focused mindset
Schedule & Hours:
- Typical shifts include: 8:30am-5pm, 10:30am-6pm, and 11:30am
- 7pm
- Flexibility required during peak season (November-December)
- Overtime opportunities available during peak periods Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.
lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance