Requisition ID:

72243 About Whirlpool Corporation Whirlpool Corporation (

NYSE:

WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S

based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales
close to 90% of which were in the Americas
44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. ## This role in summary Whirlpool is currently seeking qualified candidates for a Senior Representative.
This role is remote except for candidates who reside in MI
Berrien, Cass, or Van Buren
Candidates in those counties are required to work onsite at the Whirlpool Contact Center Whirlpool is the world's leading kitchen and laundry appliance company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, and other major brand names.

This position is within the Supply Chain organization in the Trade Experience Department. In this role, you will handle returns and assist customers (THD employees, consumers, and Sales) through email/IWD, handle reports, and work directly with Trade Operations on files to help The Home Depot. ## Your responsibilities will include

Supporting inquiries via email and our iWD system
BOL Creation
Possibility of being called upon to take phone calls when volume spikes
Support and improve processes through CI and automation
Efficiently navigate various systems and manage different responsibilities simultaneously
Customer Service, both internal and external.
Must be available to work a 40-hour schedule
If working remotely: Cable or DSL internet service must be available in your area with a 12+ mbps download and roughly 2 kbps upload speed. Neither Satellite service nor WI-FI are acceptable. A wired ethernet cable connection is required
Provide in-home work space free from noise, distractions, etc. ## Minimum requirements
High School Diploma or GED
2+ years of customer contact center experience (virtual or in person) ## Preferred skills and experiences
Previous Trade Experience
Previous virtual call center experience or applicable supply chain experience
Returns experience
Excellent verbal and written communication skills
Demonstrated achievements with personal KPIs
Experienced in SAP ECC
Spreadsheet/MS Excel
Experience working in a fast-paced environment while managing multiple computer programs, across multiple screens.
Manipulating and analyzing data
Attention to detail
Problem-solving
Work collaboratively with team and process partners
Self-starter
The ideal candidate is an enthusiastic team player with a flexible approach to work Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers.

Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. 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