Service Appointment Coordinator

At Burdick Automotive , our legacy is built on more than just cars, it's built on people. Our story began in 1937, when Grant and Glenn Burdick opened a small gas station on Route 11 in North Syracuse. Over four generations, that humble start has grown into a thriving automotive group representing some of the most respected brands in the industry, including Toyota, BMW, Lexus, and Ford. Through the decades, our family's passion for automobiles has been matched only by our dedication to exceptional service, teamwork, and community . We've grown and adapted with the times, but our core values of integrity, hard work, and customer focus have remained constant. At Burdick Automotive, you're not just taking a job, you're building a career in an environment that values your contributions, invests in your growth, and celebrates success together. With our continued expansion and commitment to excellence , there's never been a better time to join our team and help shape the next chapter of our story. Be part of a legacy. Drive the future.

Overview:

We are seeking a full time Service Appointment Coordinator for our busy call center. Service Appointment Coordinators answer and handle inbound and outbound service calls, maintain organization, efficiency and customer satisfaction using computerized schedules for dealership Service Departments. Must have a strong work ethic and friendly team-player attitude. This is a hybrid position, 30-40 hours per week. Required to work on an occasional Saturday (typically every 3rd Saturday). Once fully trained, this position will primarily be remote coming into the office when required.

Responsibilities:

Be the friendly, professional "face and voice" of the dealership, making a great first impression with every customer. Answer inbound calls promptly and professionally, guiding customers to schedule service appointments. Place outbound calls to confirm reservations and follow up after service to ensure satisfaction. Consistently meet or exceed performance goals and customer service standards. Provide exceptional service to both customers and coworkers, maintaining a positive and professional attitude at all times. Follow training materials, scripts, and proven communication strategies to deliver a consistent customer experience. Learn and stay informed about vehicle models, services offered, and current promotions. Stay up to date on coupons, direct mail offers, and service specials. Arrive on time and be available to work during all service department hours. Effectively manage time, prioritize tasks, and communicate clearly with team members and management. Follow all company policies and procedures.

Experience:

Prior customer service or call center experience (automotive service experience a plus) Excellent phone etiquette and active listening skills Strong problem-solving abilities and a customer-first mindset Experience using computer systems to manage customer records and appointments Requirements /

Eligibility:

High School Diploma or GED required Proficiency with Microsoft Office Suite and ability to learn dealership software Strong communication skills: verbal, written, and interpersonal Ability to multitask in a fast-paced environment while maintaining attention to detail Reliable attendance and punctuality Ability to work flexible hours during service department operating times Pre-employment drug screening required

Job Type:

Full-time Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance Work from home

Work Location:

Hybrid remote in Cicero, NY 13039