A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
View More Jobs Specialist, CPD Client Services Buford, GA, United States (Hybrid) Be the First to
Apply Job Description Primary Responsibilities:
Responsible for providing exemplary customer service and support for Wholesale CPD accounts through email and call-center activities. Manages and maintains front-end, custom client web sites, and back-end reporting and analytical tools to launch, monitor, and maintain high levels of customer web-to-print satisfaction. Functions as day-to-day intermediary between Wholesale accounts, and CPD Service Delivery Teams (RPC, NAR, Outsource Services, and 3rd Party Partners). Partner with CPD's RPC to identify current outsourced and warehoused products for trends associated with the transition to in-house, digital production. Provides custom reporting and basic performance analytics for program accounts.
Education and Experience:
Level of Formal Education:
Associate's degree or equivalent experience
Area of Study:
Business Minimum Years of Experience:
2
Type of Experience:
Must be proficient in MS Office applications, industry standard web browsers and Intranet applications such as the Store Portal. Ability to execute on new and innovative strategic concepts, ideas and tactics. Strong communication skills to manage a rapidly growing business. Minimum 3-year
Sales or Customer Service Experience Technical Competencies & Information Systems:
Data entry 10-key by touch Email, IM, Microsoft Suite preferred (Word, Excel)
Skills & Abilities:
Proper Grammar Spelling Pronunciation Punctuation Detail oriented with ability to manage multiple priorities with high degree of accuracy.
Personal Attributes & Other/Preferred:
Professional Conscientious Tolerant Patient Organized Team Player About The ODP Corporation :
The ODP Corporation (
NASDAQ:
ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule:
The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button. How to
Apply:
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline :
The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
