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SUPV I CUSTOMER SERVICE - Hybrid
Job
TE Connectivity
Remote
$69,650 Salary, Full-Time
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Job Description
TE Connectivity is seeking a Supervisor, Customer Service I , to oversee the daily activities of our customer service team including pre-sales and post-sales service functions. In this role, you will lead, coach, and support a team of representatives to deliver exceptional customer experience, while driving process improvements and aligning with organizational service goals. Job Requirements Supervise and support customer service representatives, including organizing work schedules, performance review. Provide daily guidance and coaching to ensure customer inquiries are handled efficiently, accurately, and professionally. Identify and implement system and workflow improvements to increase team productivity and customer satisfaction. Establish and maintain customer service standards and work processes that align with TE Connectivity's service initiatives and overall business objectives. Partner with cross-functional teams to ensure customer needs are met in a timely and effective manner. Reinforcing a positive team atmosphere. Teaching team members to solve problems and empowering them, when appropriate, to implement solutions on their own What your background should look like A bachelors degree in an appropriate field is preferred, or local educational equivalent. Minimum of 3-5 years of progressively responsible professional experience in customer service, operations, or a related field. Demonstrated experience supervising or leading customer service teams. Strong communication, leadership, and problem-solving skills. Ability to balance day-to-day team management with process improvement initiatives. SAP, Salesforce and MS Office experience