Education and Experience:

+ High School Diploma or GED required. + 3-5 years of experience in customer service or technical support. + Experience with help desk ticketing systems and remote support tools. + Background in supporting hardware, software, or IT services preferred. + Must be willing to obtain HDI Customer Service Representative Certification (or equivalent) certification within 6 months of employment.

Required Skills and Competencies:

+ Strong customer service orientation with the ability to communicate technical information clearly to non-technical users. + Basic understanding of computer systems, networks, and common software applications. + Proficiency in troubleshooting Windows and/or Mac operating systems. + Experience with help desk or ticketing systems (ServiceNow, Jira, Zendesk, or similar). + Excellent verbal and written communication skills. + Ability to multi-task and prioritize in a fast-paced environment. + Strong problem-solving skills and attention to detail. + Ability to follow established processes and procedures. + Basic knowledge of IT security best practices. + Proficiency with Microsoft Office Suite. + Ability to work independently and as part of a team. + Patience and empathy when dealing with frustrated customers. + Commitment to ongoing professional development and technical learning.

Desired Skills and Competencies:

+ Experience in a call center or help desk environment. + Experience with remote desktop support tools. + Familiarity with CRM software. + Experience supporting mobile devices and applications. + Knowledge of DoD household goods ( HHG ) processes. + Understanding of personal property entitlements. + DPS (Defense Personal Property System) module expertise. + MilMove module expertise. + Knowledge of VoIP systems and troubleshooting. + Bilingual capabilities. + Experience working in a government contracting environment.

Security Requirement:

+ Ability to obtain a Public Trust.

Our Equal Employment Opportunity Policy:

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations. Koniag Government Services ( KGS ) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com . Equal Opportunity Employer/Veterans/Disabled. 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