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AS
AGI Solutions
Verizon Client Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Client Service Representative / Associate
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Based on Indiana data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$44,398 / year median in Indiana
-6% projected decline
Job Description
AGI Solutions is a sales and development firm seeking a Verizon Client Representative to join our sales team in Merrillville. Since the Verizon-Frontier merger reshaped the telecom landscape, Frontier's network has become a powerhouse of connectivity, and our Verizon Client Representatives get to share that excitement daily with our customers. As a Verizon Client Representative, you'll participate in training that prepares you to engage with our customers and introduce Frontier's services with confidence. Leveraging Frontier's presence through Verizon's acquisition, the Verizon Client Representative helps our customers discover services that enhance streaming, entertainment, remote work, and everyday connectivity. Responsibilities of the Verizon Client Representative Provide personalized service to our customers in person, exploring Frontier's Internet and TV services, assessing their needs for streaming, work, or entertainment. Meet with customers in person to learn about their internet, TV, and connectivity needs. Explain product features, pricing, promotions, and bundle options clearly and engagingly. Guide customers through service selection, enrollment, and account setup. Answer customer questions and resolve concerns with professionalism and care. Build lasting customer relationships through exceptional service and follow-up. Identify opportunities to recommend additional products and services that add value. Stay up to date on Frontier products, Verizon promotions, and current offers. Meet individual and team sales goals in a fast-paced, team-oriented environment. Participate in ongoing training, coaching, and professional development. Qualifications of the Verizon Client Representative High school diploma or equivalent preferred. Previous experience in customer service, retail, hospitality, or sales is a plus but not required. Strong communication and interpersonal skills. Friendly, outgoing, and customer-focused attitude. Eagerness to learn new products, sales techniques, and customer engagement strategies. Comfortable speaking with customers and building rapport. Self-motivated with a positive attitude and strong work ethic.