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Position range in Rhode Island $18.46 - $26.59 Per hour Customer Service Representative

Mearthane Products Corporation

Occupation:

Customer Service Representatives

Location:

Cranston, RI - 02921

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

09/14/2026

Positions available: 1

Source:

EmployRI

Web Site:

EmployRI

Onsite /

Remote:

Work onsite all of the time

Updated:

09/14/2026

Expires:

11/13/2026

Job #: 1568914

Job Requirements and Properties

Help for Job Requirements and Properties. Opens a new window. Work Onsite

Full Time Education

High School Diploma or Equivalent Experience

24 Month(s) Schedule

Full Time Job Type

Regular Duration

Permanent Employment Public Transit

Available Benefits

Job Description

Help for Job Description. Opens a new window. Customer Service Representative

If interested in this position, please email your resume to kkilby@mearthane.com

Job Summary

The Customer Service Representative supports our manufacturing operations. Reporting to the Supervisor of Customer Service, this role supports sales, production, and logistics by managing customer communications, processing orders, and ensuring timely and accurate fulfillment in a polyurethane manufacturing environment. The successful candidate will be highly organized, responsive, and competent in delivering excellent customer service while managing orders, inquiries, and internal coordination with production and scheduling teams.

Key Responsibilities

Serve as the primary point of contact for customer inquiries via phone and email.

Process customer orders accurately and in a timely manner.

Provide customer with order status updates, pricing information and delivery timelines.

Resolve customer issues professionally and efficiently; know when to escalate customer issues in a timely manner to the right resource.

Coordinate with production, scheduling, shipping, and sales teams to ensure customer needs are met.

Communicate with operations teams on customer commitments and changes related to lead times, pricing, delivery dates, and backorders.

Maintain accurate customer records and documentation; follow best practices related to ERP system usage.

Required Qualifications

Proven experience in customer service, preferably in a manufacturing or industrial environment.

Ability to manage multiple priorities independently

Strong organizational skills Excellent written and verbal communication skills

High level of responsiveness and attention to detail Competence using CRM systems, ERP software, or order management tools

Professional demeanor and customer-focused mindset

Education & Experience

High School or associates degree

2-3 years of progressive customer service experience

Software Skills:

Proficient in all Microsoft suite applications including Outlook/Teams, Word, Excel, as well as OneDrive, SharePoint and network locations

Knowledge of general ERP system functionality.

Notes:

Salary is commensurate of education, years of experience, and market.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. MPC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender idenitty, national origin, or protected veteran status and will not be discriminated against based on disability. MPC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to kkilby@mearthane.com and let us know the nature of your request and your contact information