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Position range in Rhode Island $38k - $55k Per Year Service Advisor

Tasca Automotive Group

Occupation:

Customer Service Representatives

Location:

Cranston, RI - 02920

Job Type:

Full Time (30 Hours or More)

Posted:

04/10/2026

Positions available: 1

Source:

Tasca Automotive Group

Web Site:

www.tasca.com

Job #: 738521623

Job Requirements and Properties

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Full Time Schedule

Full Time

Job Description

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• Greet customers promptly and professionally upon their arrival.
  
• Listen to and understand customer concerns, diagnosing service needs and recommending the appropriate maintenance or repair work.
  
• Prepare detailed work orders, specifying the nature of the repair or service required.
  
• Communicate with technicians to ensure efficient workflow and relay updates to customers on the status of their vehicle.
  
• Provide accurate cost estimates for repairs and services, and obtain customer approval for any additional work.
  
• Ensure vehicles are properly inspected and that all work is completed to the highest standards before returning the vehicle to the customer.
  
• Maintain a thorough understanding of warranty and recall policies to properly handle warranty work.
  
• Address customer questions and concerns to ensure complete satisfaction with service.
  
• Follow up with customers post-service to ensure satisfaction and address any further needs.
  
• Manage appointments and schedules for service work to optimize the service department's efficiency.
  
• Maintain customer records in the system and ensure all paperwork is completed accurately. Additional Information
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• Prior experience as a Service Advisor or in a similar customer service role in the automotive industry is preferred.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Knowledge of automotive repairs and maintenance services.
• Proficiency with automotive software systems and computer programs (experience with Kronos or similar systems is a plus).
• Exceptional organizational skills and attention to detail.
• Strong problem-solving skills with the ability to handle customer complaints professionally and efficiently.
• Valid driver's license.