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$24.00

Per Hour DOE (Depends on Experience)

Position range in Rhode Island $18.46 - $26.59 Per hour Client Services Specialist

ASK Consulting Inc

Occupation:

Customer Service Representatives

Location:

Johnston, RI - 02919

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

10/02/2026

Positions available: 1

Source:

EmployRI

Web Site:

EmployRI

Onsite /

Remote:

Work onsite all of the time

Updated:

10/02/2026

Expires:

12/01/2026

Agency Job ID:

132057

Job #: 1569060

Job Requirements and Properties

Help for Job Requirements and Properties. Opens a new window. Work Onsite

Full Time Education

High School Diploma or Equivalent Experience

60 Month(s) Schedule

Full Time Job Type

Regular Duration

Permanent Employment Public Transit

Available

Job Description

Help for Job Description. Opens a new window. Description

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

You will also be responsible for (but not limited to) the following:

• Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.

• Research and train clients on all products offered.

• Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.

• Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.

• Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.

• Proactively advise management of impending problems or obstacles to meeting service standards.

QUALIFICATIONS

Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.

• 5 Years of customer service and Call Center experience; banking experienced preferred

• Excellent phone communication and listening skills

• Ability to prioritize and manage daily workload

• Ability to multi-task and work independently in a fast-paced work environment

• Computer proficiency and acumen

• Self-motivated attitude with a desire to succeed

• Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)

EDUCATION

• High School (GED Equivalent), Bachelor's Degree preferred.