Customer Service Representative / Licensed Insurance Agent (Full-Time) We are a small, family-owned independent insurance agency seeking an experienced, licensed insurance Customer Service Representative to join our team. The ideal candidate will be knowledgeable in personal lines insurance, passionate about helping clients, and committed to delivering exceptional customer service. This is a full-time position. Monday through Friday from 9-5. We also offer paid time off for major holidays and federal holidays as well as sick/vacation time. Compensation is highly competitive. Negotiable based on experience, licensing, and overall qualifications. Commission opportunities on new business sales are also available in addition to hourly pay! Responsibilities You would be assigned a set of clients that you will be responsible for servicing. Provide exceptional customer service to existing clients by handling policy questions, billing inquiries, endorsements, renewals, and other service-related requests. Review coverages with clients and explain policy terms, conditions, and recommendations. Engage with clients to assess their insurance needs and provide tailored solutions. Communicate with insurance carriers to resolve underwriting, billing, and policy issues. Maintain accurate client records and documentation. Identify cross-sell and new business opportunities when appropriate. Collaborate with producers and team members to ensure a positive client experience. Utilize agency technology and management systems to document and track client interactions. (AMS 360, Agency Zoom, Docusign, PL Rater. Carrier Websites) Qualifications Active RI Property & Casualty Insurance License required.

FL MA CT

licenses are a plus. Minimum of 2 years of experience servicing personal lines insurance clients. Computer Savvy Maintain up-to-date knowledge of various insurance products and industry regulations, including HIPAA compliance. Excellent communication and customer service skills. Ability to multitask Strong organizational skills and attention to detail. Comfortable learning and utilizing insurance technology platforms. Familiarity with accord forms, Ams 360, Agency zoom, Outlook, and carrier websites Familiarity with the Rhode Island and Florida insurance market is a plus. Compensation & Benefits Full-time position (40 hours) Competitive and negotiable salary based on experience Commissions for new business sales included on top of base pay. Supportive team environment Health and Dental Insurance Benefits Paid Sick/Vacation time 401k If you are a knowledgeable insurance professional who enjoys helping clients and providing outstanding service, we would love to hear from you.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Parental leave Application Question(s): Do you have an Active RI or Florida Property & Casualty Insurance License?

Experience:

Property and Casualty Insurance:

2 years (Preferred)

Work Location:

In person