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Confidential
Customer Support Associate
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Job Description
We are hiring a Customer Support Associate at Empire Deck Collective. This role is ideal for someone who enjoys working with people, answering questions, and helping customers make informed decisions. As a Customer Support Associate, you'll work directly with customers, helping them better understand our products and services while providing support throughout the whole process. You'll learn how to answer questions, handle concerns, and make sure customers feel informed and confident about their decisions. Whether you're starting your career or looking to build on your existing experience, this role offers hands-on training and the opportunity to develop valuable communication, problem-solving, and customer support skills. Key Responsibilities of a Customer Support Associate Help customers understand available Verizon FiOS services and options. Assist with enrollments, account updates, and general service-related questions. Resolve customer concerns by providing accurate information and helpful solutions. Maintain organized customer records and ensure information is entered correctly. Support team goals while helping create a positive Customer Experience for customers. Qualifications of a Customer Support Associate Comfortable helping customers and finding solutions to their questions or concerns. Strong communication skills and the ability to explain information clearly. Detail-oriented and organized when handling customer information. Positive attitude, goal-driven, and willingness to learn the ropes of being a Customer Support Associate. Previous experience in customer service, administration, support, or customer-facing roles is helpful but not required. The Customer Support Associate position offers hands-on experience, ongoing training, and the opportunity to strengthen your communication and problem-solving skills. You'll have the chance to learn how customer support teams operate, work directly with customers, and contribute to a positive Customer Experience each day. We're looking for people who enjoy helping others and take pride in doing good work. If you're ready to learn, grow, and make an impact as a Customer Support Associate, we'd love to hear from you.