Job Summary We are seeking a dynamic and energetic Customer Service Representative to join our team. In this role, you will be the first point of contact for our diverse client base, providing exceptional support and solutions through various communication channels. Your enthusiasm and proactive approach will help foster positive relationships, resolve inquiries efficiently, and ensure customer satisfaction around the clock. This position offers an exciting opportunity to utilize your strong communication abilities in office environment dedicated to delivering outstanding client service. Responsibilities Respond promptly and professionally to emergency and non-emergency service requests via phone and email. Receive incoming service requests, gather necessary information, and accurately create and update service tickets/work orders. Contact and coordinate with vendors and technicians to schedule and dispatch service. Monitor open work orders and follow up with vendors regarding acceptance, estimated arrival times, service status, and completion. Keep clients informed of service progress and provide timely updates on outstanding requests. Work closely with managers and other departments to resolve service issues and ensure client needs are addressed. Escalate urgent, complex, or unresolved service issues to the appropriate team member or manager. Maintain accurate and detailed documentation of client, vendor, and service activity within company systems. Assist with data entry, account updates, service documentation, and other administrative responsibilities as needed. Provide additional office and customer service support based on daily operational needs. Experience & Qualifications Previous experience in customer service, dispatching, service coordination, call center operations, or a similar role preferred. Experience in facilities management, property management, maintenance, construction, or vendor coordination is a plus. Strong verbal and written communication skills with professional phone etiquette. Comfortable communicating with clients, vendors, technicians, managers, and other departments throughout the workday. Strong organizational skills with the ability to manage and prioritize multiple service requests simultaneously. Strong attention to detail and accurate data entry skills. Ability to remain calm, professional, and solution focused when handling urgent service requests or client concerns. Proficiency with Microsoft Office and general computer applications; ability to quickly learn company specific systems. Ability to work effectively both independently and as part of an in office team. Dependable, organized, and able to follow service requests through to completion.

Schedule & Hours:

This is a full-time, 40 hour per week position, with a standard schedule of 8:30 AM-5:00 PM, Monday through Friday. There may be occasional rotational shifts from 9:30 AM-6:00 PM during the week based on scheduling and business needs. Join us as a Customer Service Representative and become part of a vibrant team committed to delivering exceptional client experiences 24/7!

Pay:

From $21.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Ability to

Commute:

Greenville, RI 02828 (Required)

Work Location:

In person