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Toyota of Smithfield Automotive Retention Associate
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Rhode Island data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,386 / year median in Rhode Island
-17% projected decline
Job Description
First Job Previous Job
2,854 of 10,000
Next Job Last Job Share
More Like This
Between $16.00 and
$23.00
Per Hour
Position range in Rhode Island $18.46 - $26.59 Per hour Toyota of Smithfield Automotive Retention Associate
Balise Auto Group
Occupation:
Customer Service Representatives
Location:
Smithfield, RI - 02917
Job Type:
Full Time (30 Hours or More)
Posted:
04/02/2026
Positions available: 1
Source:
Balise Auto Group
Web Site:
www.baliseauto.com
Job #: 168379
Job Requirements and Properties
Help for Job Requirements and Properties. Opens a new window. Work Onsite
Full Time Schedule
Full Time
Job Description
Help for Job Description. Opens a new window. Retention Center Associate (Call Center) This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention.
- Working at the Dealership's facility to ensure efficient turnaround with guests' calls.
- Answer inbound calls.
- Schedule appointments for our service departments.
- Confirm appointments and follow up on customer satisfaction.
- Introduce new customers to the benefits of doing business with Balise.
- Educating customers about their vehicle needs and other questions they may have.
- Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.
- Other duties assigned by managers.
Environmental & Physical Requirements:
- While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear.
- While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds.
Benefits Include:
- Health, dental, life and disability insurance
- 401(k) with company match
- Flexible spending accounts
- Paid Time-Off Additional Information
Help for Additional Information.
Opens a new window.
Skills & Requirements:
- Excellent customer service skills
- Ability to learn product knowledge & upsell customers on services.
- Answer phone calls
- Flexible training & work schedule
- Basic computer skills are required.
- Ability to multi-task.