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HVAC Customer Service Representative

Job

EAC Heating and Air

Bluffton, SC (In Person)

$43,680 Salary, Full-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 6/30/2026

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Job Description

Customer Service Representative (CSR) $18-24/hr | Full-Time | Hilton Head Island, SC EAC HeatingAir is hiring a Customer Service Representative to support our growing HVAC service team. We're looking for someone organized, friendly, and dependable who can keep things running smoothly in a fast-paced office environment. If you enjoy helping customers, coordinating schedules, and being part of a strong local team, we'd love to talk with you.
Key Responsibilities:
Answer incoming service calls and route them appropriately. Schedule and dispatch technicians based on availability and customer needs. Provide friendly, professional customer support and follow-up. Accurately document customer interactions and service details. Coordinate with internal departments and field staff to ensure efficient operations. Support billing, data entry, and job tracking as needed. Foster a positive, team-oriented office environment.
Schedule:
Monday-Friday, 8:00 AM - 5:00 PM (flexibility may be required depending on business needs)
Pay :
$18.00 - 24.00 per hour, depending on experience Why Join EAC HeatingAir?
Family-Owned Stability:
Over 30 years of trusted, local service with a supportive, team-oriented culture.
Growth Opportunities:
As we continue to grow, you'll have opportunities to advance your career and develop new skills.
Outstanding Reputation:
With a stellar reputation backed by 5-star Google reviews, you'll be part of a company that is trusted and highly regarded by its customers.
Comprehensive Benefits:
Health insurance, company-paid life insurance, 401(k) with company match, paid holidays, PTO, and vacation time.
What We're Looking For:
2 or more years of customer service or administrative experience Experience in the trades or service-based industry is highly valued Excellent verbal and written communication skills Strong organizational and multitasking abilities Comfortable working in a fast-paced environment Proficient with standard office software High school diploma or equivalent required
Preferred Qualifications:
Experience with Service Titan Sales experience Ready to bring your customer service skills to a company that values your work and supports your growth? Apply today and become part of the EAC HeatingAir team!