Assistant Registrar for Client Services

Assistant Registrar for Client Services University of South Carolina, United States about 1 hour ago

Location:

Columbia, SOUTH

CAROLINA

Job Type:

FullTime

Deadline:

02 Aug 2026 Posting Summary Logo Posting Number

STA00458PO26

Job Family Student Administrative Services Job Function Registrar's Office USC Market Title Assistant Registrar Link to USC Market Title uscjobs.sc/titles/133959 Job Level M1

• Managerial Business Title (Internal Title) Assistant Registrar for Client Services Campus Columbia Work County Richland College/Division Enrollment Management Department EM Office of the Registrar State Pay Range G10 USC Market Range MRG
• $57,779 $72,224 $86,669 Anticipated Hiring Range Salary commensurate with qualifications. Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule Standard working schedule: 8:30am
• 5:00pm Must be willing to work a flexible schedule to meet the needs of the department.

Basis 12 months Job Search Category Student Services About USC About University of South Carolina From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond. Veterans' Preference Statement The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities. Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at uscjobs.sc. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding. Position Description Advertised Job Summary This position will provide oversight to the Client Services Team and will supervise team members. This role will serve as a point of contact for escalations. In addition, this position will provide perform daily Client Services duties to include providing information to clients, producing transcripts and enrollment verifications, Registrar's Office forms, retrieves information from the student information system. Assists with daily deposit submissions to the Bursar's Office and Payment Card Industry (PCI) Compliance. Ensure and maintain front office and telephone coverage during all business hours. Job Related Minimum Required Education and Experience Requires a bachelor's degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials Preferred Qualifications Must have exceptional customer service and conflict management skills. Action-oriented, highly dependable, and adaptable to changing circumstances. Adept at engaging others in facilitating decision-making. Experience with academic records, registration, advising, and instructional processes and student information systems in higher education is preferred. Knowledge/Skills/Abilities Demonstrated leader with supervisory experience and a strong understanding of the policies and procedures affecting service areas. Communicates effectively and confidently while building and maintaining positive working relationships with faculty, academic administrators, systems analysts, and support staff. Functions as a collaborative team member who can work independently without ongoing supervision, process and prepare written information, analyze complex processes, and develop solutions to problems. Able to perform effectively under the pressure of rigid deadlines while maintaining discretion when handling confidential materials. Job Duties Job Duty Client Services Provides operational direction and guidance to the Client Services area. Monitors and evaluates the quality of service provided to constituents via office visits, telephone calls, and electronic communications. Recommends and facilitates service enhancements. Acts as key resource and point of escalation for Client Services team. Maintains composure and resolves concerns in a direct and tactful manner. Essential Function Yes Percentage of Time 30 Job Duty Academic Records & Student Registration Maintains a strong commitment to the integrity, accuracy, and security of all student data. Validates and controls all requests for reports concerning confidential student information in accordance with FERPA guidelines. Serves as subject matter expert in registration processes and procedures. Assists with troubleshooting registration errors and managing registration exceptions. Establishes policies and procedures in conjunction with Registrar goals and objectives. Essential Function Yes Percentage of Time 30 Job Duty Compliance Reporting / Safety Management Maintains compliance documentation in accordance with Payment Card Industry Data Security Standards (PCI DSS). Completes annual PCI Compliance survey and collects Attestation of Compliance certificates. Manages daily receipts, deposits, and account reconciliation for all register transactions. Reports financial details to the Office of the Bursar within the established timeframe. Performs periodic reviews of safety management procedures to ensure proper preparation and response to critical events. Essential Function Yes Percentage of Time 10 Job Duty University Events Organizes staffing support for University events requiring Registrar's services including new student orientation and move-in day. Assists with the planning of Fall and Spring Commencement duties handled by the Office of the University Registrar. Organizes the student process and recession at University Commencement ceremonies and assists with recruitment and training for temporary Commencement staff. Essential Function Yes Percentage of Time 15 Job Duty Staff Development & Team Leadership Fosters a positive and collaborative work environment, promotes professional growth, and ensures high-quality service delivery by providing ongoing training to client services team. Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices. Contributes to the overall success of the Registrar's Office by performing all other duties and responsibilities as assigned. Essential Function Yes Percentage of Time 15 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential Posting Detail Information Number of Vacancies 1 Desired Start Date Job Open Date 06/18/2026 Job Close Date 08/02/2026 Open Until Filled No Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by August 2, 2026. The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Click here to learn more about why you should work at USC. Quicklink for Posting uscjobs.sc/postings/208095 EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.