Guest Service Representative

Guest Service Representative Staybridge Suites Columbia, SC Job Details Part-time | Full-time $16 - $17 an hour 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Computer operation Proactive hotel and accommodations guest assistance Guest relations Basic math Processing cash transactions Employee relationship building English De-escalation techniques Conflict de-escalation Hotel and accommodations guest check-out Attention to detail Computer skills Cash handling Hotel experience Full Job Description

STAYBRIDGE SUITES

We are currently searching for the best and brightest in the customer service industry to fill our Guest Services role.

STAYBRIDGE SUITES

is a leading hotel brand, part of the IHG Family of Hotel Brands, that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance.

Responsibilities include:

maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must. Requirements

STAYBRIDGE SUITES

Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Ability to accurately compute and manipulate mathematical calculations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to effectively deal with guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public.

Job Types:

Full-time, Part-time Pay:

$16.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person