Customer Service Professional

Job description: Overview Join our dynamic team as a Customer Service Professional and become the vital link between our company and valued clients. The ideal candidate will be a self-starter who is eager to learn the propane industry and perform all office duties with professionalism, optimism, accuracy and efficiency. In this energetic role, you will deliver exceptional support, foster positive relationships, and ensure customer satisfaction across diverse communication channels. Your enthusiasm and dedication will help us create memorable experiences for every customer, while developing your skills in a fast-paced, rewarding environment. Whether engaging via phone, email, or other means, your proactive approach will drive success and build loyalty.

Responsibilities:

Field incoming calls in a courteous and professional manner, while effectively communicating the Battle brand, recognizing and seizing opportunities to increase sales and service. Assist clients with inquiries related to products, services, billing, and account management with clarity and professionalism. Detailed data entry and account management to ensure accurate deliveries and service. Handle cash transactions and process payments efficiently while adhering to cash handling procedures. Demonstrate excellent phone etiquette, active listening, and problem-solving abilities during client interactions; keeping accurate and detailed notes of calls for follow-up. Collaborate with team members to resolve issues promptly and contribute to continuous improvement initiatives in customer service processes. Strong computer skills to manage data entry and correspondence effectively, using industry specific software and Microsoft Word, Excel and Outlook. Strong analysis skills to assess customer needs and provide tailored solutions. Experience in sales or client services enhances your ability to upsell or cross-sell products naturally during interactions Ability to schedule service on a shared platform, using established guidelines, to ensure the most effective and productive time management for service technicians and delivery drivers. Present an image that reflects professionalism, enthusiasm and confidence. Our employees are important to us, so we strive to bring a benefits package that is competitive, which includes the following: Medical (over 60% of premium paid by company for employees), Dental Vision with eligibility after 60 days. Life Insurance, AD&D, Short-term Disability and Long-term Disability paid for by the company, with eligibility after 6 months. A Safe Harbor 401K with deferring available immediately. Paid time off which begins to accrue in your first month and increases incrementally. Paid sick time. Employee Assistance Program. Aflac and Globe Life policies available. Employee discounts. Qualifications Minimum of 3 years Customer Service other than retail and medical fields. High School Diploma. Strong computer skills. Detail oriented individual with the ability to multi-task, prioritize workload and manage time effectively. Must hold a valid SC Drivers License. Background check and pre-employment drug testing.

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person