Customer Care Specialist

Location:

Greer, SC (On-Site)

Schedule:

Monday-Friday | Full-Time MSI-Viking Gage is seeking a Customer Care Specialist to serve as a central point of contact for customer inquiries, service requests, and internal workflow coordination. This role plays a critical part in ensuring customer requests are routed accurately, tracked efficiently, and resolved in a timely manner. In addition to competitive pay, this position is eligible for a monthly performance-based bonus tied to key performance indicators (KPIs). The ideal candidate is highly organized, customer-focused, and enjoys working with multiple departments to keep processes moving while delivering an exceptional customer experience. MSI-Viking Gage is a leading provider of calibration, dimensional inspection, and metrology solutions serving manufacturers and industrial customers throughout North America. We pride ourselves on delivering exceptional service while fostering a collaborative, team-oriented work environment where employees are encouraged to grow and develop their careers. What you'll do: Manage customer inquiries received through shared inboxes and other communication channels Route requests to the appropriate departments and personnel Monitor open requests and ensure timely follow-up and resolution Provide customers with status updates and exceptional service Coordinate customer requests related to calibration services, quotes, orders, customer portals, and operational support Process purchase order acknowledgements and portal-related activities Manage customer cases within NetSuite, HubSpot, and other business systems Maintain organized documentation and workflow tracking Collaborate with Sales, Calibration, Service, Accounting, Operations, and Marketing teams Identify opportunities to improve customer communication and internal processes Requirements 2+ years of customer service, administrative support, customer care, or operational support experience Strong verbal and written communication skills Excellent organizational and time-management abilities Ability to manage multiple priorities in a fast-paced environment Strong attention to detail and follow-through Customer-focused mindset with a commitment to providing excellent service Proficiency with Microsoft Office applications Preferred Qualifications Experience with ERP or CRM systems such as NetSuite, HubSpot, Salesforce, or similar platforms Experience supporting multiple departments within a service, distribution, manufacturing, or industrial environment Familiarity with order processing, customer support workflows, and case management systems Strong problem-solving and prioritization skills Benefits Competitive Pay Monthly Performance Bonus Opportunity Medical, Dental & Vision Insurance Company-Paid Short-Term Disability Company-Paid Life Insurance 401(k) with Company Match Paid Time Off Paid Holidays Tuition Reimbursement Program Career Growth Opportunities