Customer Service Representative

Job Description If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist/PT technician opening that is a perfect fit for you! As the first and last person our amazing patients see when they enter and leave our cutting-edge facility, your role as Client Care Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the Physical Therapy industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology, and grow your career under a practice leader who is fully invested in you. This excellent opportunity will not last long! Apply for FYZICAL's Client Care Specialist job opening today! Responsibilities Manage all patient scheduling, including evaluations, re-evaluations, reminders, cancellations, and multi-line phone support Act a a liaison between patients, physicians, and clinical staff, providing clear communication and disseminating necessary information Answer questions from current and prospective patients; coordinate arrival and appointment flow Gather and document new patient intake information Track and manage clinic referrals and ensure all required paperwork is completed Verify patient insurance coverage and track insurance-authorized visits Collect copayment and process all patient payments daily Monitor and record Explanation of Benefits (EOB's) Send, receive, and log all clinical reports sent to or received from physicians Open, sort and distribute all incoming mail; send benefits to billing department Manage clear communication with office manager and clinicians regarding updates and patient arrivals and cancellations Ensure organizes handling of all front-office operations to support smooth clinic workflow Skills & Qualifications High school diploma or equivalent Valid driver's license and reliable transportation Excellent communications skills and ability to multitask Detail-oriented with strong organizational abilities Positive attitude, good work ethic, integrity and compassion for patients Professional and friendly demeanor Ability to handle fast-paced administrative tasks with accuracy and care