2nd Shift Customer Service Representative

Position Overview We are seeking a dependable and customer-focused Customer Service Representative to support our operations during the 2nd shift. This role is ideal for someone who enjoys helping others, communicating professionally, and working in a fast-paced environment while providing excellent service to customers and internal teams. ________________________________________ Key Responsibilities Respond to customer inquiries via phone, email, or in person in a professional and timely manner Provide accurate information, resolve concerns, and escalate issues as needed Document interactions and update customer records accurately Maintain a positive, service-oriented attitude during all customer interactions Support operational or administrative tasks as assigned during the shift Work collaboratively with team members to ensure consistent service delivery ________________________________________ Qualifications Prior customer service experience (call center) Strong verbal and written communication skills Professional demeanor and ability to remain calm under pressure Basic computer skills and comfort working with multiple systems Reliable attendance and ability to work 2nd shift hours consistently Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1058