Scheduling Representative

POSITION

Scheduling Representative

DEPARTMENT

Call Center

REPORTS TO

Call Center Supervisor Job Summary:

This individual is responsible for scheduling all patient appointments with necessary physician in a professional and courteous manner, ensuring the patient feels welcome to the practice and continues coming here to receive top quality care.

Education and Experience:

High school diploma. Basic typing, English and mathematical skills. Medical and/or computer experience. Bilingual in English and Spanish (preferred)

Essential Skills and Abilities:

Ability to effectively triage calls from patients to ensure appropriate scheduling. Excellent customer service and communication skills. Ability to work as a team member. Ability to manage multiple tasks simultaneously. Empathetic personality giving attention to patients' needs and concerns. Strong organizational skills with attention to detail. Respectful treatment of patients

RESPONSIBILITIES

1. Appointment Scheduling Reviews the schedule status daily for the remainder of the week and the following two weeks. Schedules all appointments with the appropriate physician to ensure top quality care to patients. Confirms appointments daily. Cancels and reschedules appointments, as necessary; follows-up on no shows. Monitors and modifies the physicians' daily schedules. 2. Miscellaneous Duties Assists in general office duties and other duties, as required.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Ability to

Commute:

Myrtle Beach, SC 29579 (Required)

Work Location:

In person Scheduling Representative 3.1 3.1 out of 5 stars 150 Village Center Boulevard, Myrtle Beach, SC 29579 Full-time Coastal Eye Group 20 reviews Full-time

POSITION

Scheduling Representative

DEPARTMENT

Call Center

REPORTS TO

Call Center Supervisor Job Summary:

This individual is responsible for scheduling all patient appointments with necessary physician in a professional and courteous manner, ensuring the patient feels welcome to the practice and continues coming here to receive top quality care.

Education and Experience:

High school diploma. Basic typing, English and mathematical skills. Medical and/or computer experience. Bilingual in English and Spanish (preferred)

Essential Skills and Abilities:

Ability to effectively triage calls from patients to ensure appropriate scheduling. Excellent customer service and communication skills. Ability to work as a team member. Ability to manage multiple tasks simultaneously. Empathetic personality giving attention to patients' needs and concerns. Strong organizational skills with attention to detail. Respectful treatment of patients

RESPONSIBILITIES

1. Appointment Scheduling Reviews the schedule status daily for the remainder of the week and the following two weeks. Schedules all appointments with the appropriate physician to ensure top quality care to patients. Confirms appointments daily. Cancels and reschedules appointments, as necessary; follows-up on no shows. Monitors and modifies the physicians' daily schedules. 2. Miscellaneous Duties Assists in general office duties and other duties, as required.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Ability to

Commute:

Myrtle Beach, SC 29579 (Required)

Work Location:

In person