Amida Light Tower specializes in high-quality production/assembly , delivering precision and durability as a manufacturer. Our commitment to excellence drives us to maintain a safe, efficient, and innovative work environment. We are looking for a Customer Service Associate to handle incoming customer calls and emails, identify the parts customers need, and enter and fill orders. The right person is organized, comfortable on the phone and in email, and careful with details. Responsibilities Answer customer phone calls and emails in a prompt, professional manner Gather the information needed to understand each request, including part descriptions, photos, serial numbers, and drawing references Review parts schematics and related drawings to determine the correct part Enter orders accurately, including part numbers, quantities, and shipping information Follow each request through to completion and keep the customer updated on order status Keep records of calls, emails, and orders so nothing is lost or duplicated Work with warehouse and shipping staff to make sure the correct parts go out Flag unclear or incomplete requests and resolve them before an order is placed Qualifications Strong organization skills, including the ability to manage several customer requests at once and keep each one on track Clear written and verbal communication Basic computer skills, including email, web browsing, and data entry Strong attention to detail, especially with part numbers, quantities, and addresses Ability to read and follow parts schematics, or a willingness to learn Reliable follow-through from the first customer contact through the completed order Preferred qualifications Experience in customer service, parts, order entry, or a warehouse Experience with an order-entry or inventory system Familiarity with technical drawings, exploded views, or parts manuals Background with industrial equipment, engines, or electrical components Join us to lead with energy and precision! Be part of a dedicated team committed to excellence in metal fabrication while fostering a safe and innovative workplace environment.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person