Customer Service
Monday
Friday 9a-6p

DESCRIPTION

Join us at PRISM for an exciting new career opportunity!\nCaring Team Environment w YOU matter\nIf you're looking for a career that\nSatisfies your interest in the medical field with values centered around patient care\nGives you a stable, Monday through Friday schedule\nProvides unmatched training so you are confident in your ability to help others\nOffers opportunities to help patients and make a difference in other lives everyday\nthen PRISM is the right match for you!\nWe offer you:\nA competitive pay\n3 Weeks of Paid Time Off that begins accruing your first month of employment!\nPaid Holidays

eligible upon hire!

\nA comprehensive list of health benefits options to choose from\nEmployer match to 401k contributions\nRobust training programs on professional, technical and leadership skills\nEmployee Referral Program\nEducation Reimbursement\nCommunity outreach opportunities\nand more!\nFounded in 2006 and headquartered in Elkin, North Carolina, PRISM is a nationwide provider of specialty home medical supplies with a core competency in advanced wound care products. Most recently, Henry Schein, Inc. the worlds largest provider of health care solutions to office-based dental and medical practitioners, announced the acquisition of a majority ownership position in Prism Medical Products, LLC (PRISM). PRISM serves a broad and loyal referral network of nationally affiliated and independently operated wound care clinics, as well as specialist practices and clinics in primary care, ostomy, podiatry, rehabilitation and physical therapy, general and plastic surgery, dermatology, and vascular medicine. PRISM enjoys strong referral retention rates as well as high marks for customer satisfaction.\nWe continue to be a fast-growing home medical supply company that serves our community. Consistently delivering our special recipe of quality and reliable service for all patients, medical facilities, and vendors has made us a unique presence nationwide. We are a valued and trusted health care partner.\nThe Client Relations Associate handles a wide variety of client inquiries; provides issue resolutions, consistent client communication, and the overall goal being client satisfaction. This member handles inbound and outbound phone inquiries asking probing questions to identify and resolve patient needs. Assist clients with their various issues via different communication channels. This member helps build a strong relationship between the business and its clients and potential clients.\n

Essential Responsibilities and Tasks:

\nProficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.\nProficient use within Microsoft Outlook applications and how it's relative to our operations and ability to service our customers with high level client care.\nBe knowledgeable of all products we provide to our patients and excellent ability to navigate all resources available; categories, properties, coverage, monthly allowable, etc, while on the phone with clients.\nKnow Prism's scope of service and the geographic areas we operate within.\nEstablish an appropriate rapport with patients through highly effective communication style and leave clients with positive memorable experiences.\nManage large amounts of inbound and outbound calls in a timely and courteous manner.\nEffectively navigate Medicare, private insurance, and Medicaid patient files; properly and efficiently make independent determinations accordingly to completely comprehend the patient file, while on the phone with clients.\nProficiently navigate current Operations and specific Client Relations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.\nProvide the proper correspondence to referring internal contacts with respect to the patient file.\nAssist management with administrative tasks as needed.\nAbility to identify opportunities to provide product enhancements as they arise.\nBe a team player and assist others in their duties when needed.\nAd to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.\nPerform other duties and projects as requested by management.\nEffectively communicate in all streams of contact with our clients: Medchat, Email, Text, and Phones.\nAbility to maintain designated KPI inside of workflow and inbound and outbound phone focus daily\n

POSITION REQUIREMENTS

Education/Experience/Knowledge Requirements:

\nHigh School Diploma or equivalent, Associates or Bachelor Degree preferred\nSuccessful completion of 90 days of employment\nExceptional verbal and written communications skills\nAbility to handle fast paced environment and multi task\nWorking knowledge of Microsoft Office and Microsoft Outlook\n

Physical Requirements:

\nIn an 8 hour day the employee infrequently lifts/carries 15 Lbs or less\nIn an 8 hour day the employee stands/walks for less than 2 hours\nIn an 8 hour day the employee sits 6+ hours\n

FULL-TIME/PART-TIME

Full-Time SHIFT Days

POSITION

Client Relations Associate

EXEMPT/NON-EXEMPT

Non-Exempt

ABOUT THE ORGANIZATION PRISM

Home Medical Supply Specialists provides seamless delivery of wound care, urological and ostomy supplies. PRISM is one of the fastest growing Home Medical Supply Specialists in the industry and has a reputation of excellence for dedicated service to patients, health care professionals and industry partners.\nPRISM welcomes talented, motivated, and progressive-thinking professionals to contribute to the company's reputation of excellence! As one of the fastest growing companies in the industry, PRISM offers employees the opportunity to establish a growing and successful career. PRISM's comprehensive training program and autonomous work environment gives individuals the ability to develop personally and professionally. As PRISM continues to grow, we are constantly looking for dynamic, top talent to add to our great team!\n

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

THIS POSITION IS CURRENTLY ACCEPTING

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