Customer Service Representative

The Customer Service Representative (CSR) is responsible for providing excellent customer service while handling incoming calls, scheduling HVAC service and maintenance appointments, and supporting daily office operations. This position plays a key role in helping the company maintain strong customer relationships and efficient scheduling for technicians. Weekly commission opportunities are available based on performance and booked services. Answer inbound customer calls in a professional and friendly manner Schedule HVAC service calls, maintenance visits, and tune-ups Coordinate recurring preventative maintenance appointments Communicate with customers regarding appointment times and scheduling updates Create and update customer accounts and service records Promote maintenance agreements, memberships, and additional services Follow up with customers regarding estimates, service reminders, and satisfaction Maintain a positive and customer-focused attitude at all times Previous customer service or office experience preferred Strong communication and phone skills Ability to multitask and stay organized in a fast-paced environment Basic computer and scheduling software knowledge Dependable, detail-oriented, and team-focused HVAC or home service industry experience is a plus but not required Competitive hourly pay Weekly commission opportunities based on performance, booked appointments, and maintenance agreement sales Paid training Opportunities for growth and advancement Supportive team environment Full-time position Monday-Friday with occasional seasonal overtime as needed The ideal candidate is friendly, organized, motivated, and comfortable speaking with customers throughout the day. This person enjoys helping others, works well in a team environment, and is motivated by performance-based commission opportunities.

Pay:

$14.50 - $19.00 per hour

Work Location:

In person