Responsibilities:

Manage customer and sales support requests by opening service tickets, tracking progress, and following through until each issue is resolved.
Communicate with customers, sales managers, and product stakeholders regarding order progress, product availability, expected replenishment timing, and product-related updates.
Support equipment orders from initial processing through completion, including scheduling coordination, order adjustments, credit activity, and responses to routine account or order questions.
Use internal tools and business systems to research inquiries, maintain order records, and provide accurate status updates in a timely manner.
Monitor open orders closely and collaborate with distribution and logistics teams to help drive on-time delivery and escalate urgent requests through approved channels when needed.
Build strong working relationships across customer service, sales, and operations to improve responsiveness and overall service quality.
Continue developing product, process, and system knowledge to improve efficiency and provide well-informed support.
Contribute to team success by participating in meetings, sharing updates, and maintaining a service-oriented presence with both internal and external contacts.

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