Do you love people as much as you love animals? Are you upbeat, organized, tech-savvy, and able to keep your cool when things get busy? Pet's Favorite Vet & Play Place is looking for a Client Care Representative (Veterinary Receptionist) to join our team! We are an independently owned veterinary hospital and doggy daycare/boarding facility that believes caring for pets goes far beyond the exam room. We want every client and every pet who walks through our doors to feel welcomed, cared for, and valued. We are looking for someone who brings a positive, can-do attitude , genuinely enjoys interacting with people and animals, and can confidently juggle multiple priorities in a fast-paced environment.

Most Important:

You Love People AND Animals! Our Client Care Representatives are often the first and last person a client interacts with. You will play a huge role in creating the experience our clients have with Pet's Favorite Vet.

You should be someone who:

Has a warm, friendly, and welcoming personality Enjoys talking with clients and building relationships Truly loves working with animals Can remain positive and professional when things get hectic Is comfortable switching between tasks and priorities throughout the day Is confident learning and using technology Can problem-solve rather than becoming overwhelmed when something doesn't go as planned Is comfortable both giving and receiving constructive feedback Understands that teamwork is essential in a small business What You'll Do As a Client Care Representative, your responsibilities will include: Help ensure all patients are safe and that their needs are met during their visit to Pet's Favorite Vet Provide a pleasant, welcoming, and frictionless experience for clients and their pets Greet clients and patients with a friendly, upbeat attitude Assist clients with technology used for check-in, retrieving records, scheduling appointments, completing forms, and other digital processes Schedule appointments and assist clients with understanding the services their pets need Document care and client communication accurately in our electronic medical records system Field incoming phone calls, text messages, and emails Triage communications and determine what needs the attention of the Patient Care Representative or Veterinarian Communicate clearly and professionally with clients regarding their pets' care Educate clients on available payment options Accurately collect and process payments Help coordinate the flow of patients, clients, and team members throughout the hospital Work closely with the veterinary and daycare/boarding teams to ensure information is communicated accurately Maintain a clean, organized, welcoming front desk and lobby Assist with other client care and hospital duties as needed You Should Be Comfortable With Technology You don't have to know everything about veterinary medicine when you walk through our doors — we can teach you that. You do need to be someone who is comfortable learning new technology and systems.

Our ideal candidate is:

Tech-savvy and comfortable learning new software Able to navigate electronic records and multiple computer systems Comfortable communicating through phone, text, and email Willing to learn new technology rather than avoiding it Detail-oriented when entering information into electronic records

Required Qualifications:

High School Diploma or equivalent Friendly, professional, and positive attitude Strong communication and customer service skills Ability to multitask in a fast-paced environment Ability to work effectively as part of a team Comfortable working in close quarters with dogs and cats Ability to give and receive constructive criticism Strong problem-solving skills Reliable and dependable

Preferred:

Previous veterinary hospital experience Previous experience in a veterinary receptionist/client service role Experience with veterinary practice management software Customer service or medical office experience What We're Looking For We aren't necessarily looking for someone who knows every veterinary term or medication on day one. We're looking for someone who is teachable, dependable, positive, and genuinely cares about people and pets.

Someone who can say:

"I don't know the answer yet, but I'll find out." Someone who can smile when the phones are ringing, a client needs help checking in, three people are waiting, and a dog is excited to see everyone. Someone who understands that sometimes the job is fast-paced and messy — but at the end of the day, we're here because we love what we do. If you are someone who loves people, loves animals, enjoys a busy workday, and wants to be part of a team that is constantly learning and getting better, we'd love to meet you!

Pay:

$12.00 - $15.00 per hour Expected hours: No more than 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person