Position Summary Watertree is looking for an energetic, personable, and organized Customer Care Agent to be an important part of our team at our newly renovated location in Spearfish, SD. This is a dynamic, customer-facing role within our unique brick-and-mortar business offering hot tubs, saunas, swimming pools, water softening, drinking water equipment, water care products, and accessories. As one of the first faces customers interact with—in our showroom, over the phone, or online—you will help create an exceptional first impression and customer experience. Key Responsibilities Customer Care Welcome and assist customers in the showroom. Answer phones and respond to customer questions. Understand customer needs and connect them with the right product, service, or team member. Follow up with customers and maintain strong communication. Help create a friendly, professional, and positive customer experience. Digital Leads Monitor and respond to incoming digital leads. Make introductory calls to new prospects. Ask questions to understand their needs, timeline, and project goals. Qualify leads and connect them with the appropriate sales professional or department. Maintain accurate customer notes and information. Retail Sales Assist customers with over-the-counter purchases, including water care products, filters, replacement products, and accessories. Learn our products and confidently make helpful recommendations. Identify opportunities to increase retail sales while keeping the customer's needs first. Team Support Move comfortably between different areas of the business and assist wherever needed. Learn our products and services and continually expand your knowledge. Help maintain an organized, professional, and welcoming showroom. The Ideal Candidate Friendly, personable, and enjoys working with people. Strong communicator in person and over the phone. Comfortable making introductory calls to new leads. Organized and able to manage multiple priorities. Sales-minded without being overly aggressive. Comfortable learning a wide range of products and services. Dependable, professional, and detail-oriented. Comfortable using computers, CRM systems, email, and digital communication tools. Experience Previous experience in customer service, retail, inside sales, lead qualification, or a similar customer-facing role is preferred but not required. Experience with hot tubs, pools, water treatment, or related products is helpful but not required. We will provide product training. Why This Role Matters This role plays an important part in creating a great customer experience, generating and qualifying new opportunities, supporting our sales team, and helping customers find the right products and services for their needs. Part Timers & Students Welcome! This new role is currently a part time position with consistency needed for most Saturdays (9am-3pm). Local BHSU students are welcome to apply! A consistent and solid performer can potentially open doors for more hours throughout the summer months, and full time future employment.

Pay:

$15.00 - $18.00 per hour Expected hours: 12.0 - 24.0 per week

Benefits:

Flexible schedule

Work Location:

In person