Overview:

We are seeking a dedicated and member-focused individual to join our team as a Member Experience Representative. As a Member Experience Representative, you will play a vital role in providing exceptional service to our members and assisting them with their financial needs by phone. This is a full-time position with opportunities for career growth within our organization.

Responsibilities:

• Provide excellent customer service to all members, both in person and over the phone
• Assist members with account inquiries, transactions, and problem resolution
• Perform accurate and efficient data entry, including 10-key typing
• Handle transactions electronically as directed by members.
• Maintain member records and ensure accuracy of information
• Support and facilitate electronic services for members
• Promote financial products and services to meet member needs
• Build and maintain strong customer relationships through effective communication
• Adhere to all regulatory guidelines and compliance standards

Qualifications:

• High school diploma or equivalent required
• Prior experience in customer service or financial services is highly desirable
• Call Center Experience is preferred.
• Excellent communication skills, both verbal and written
• Ability to facilitate transactions with accuracy and attention to detail
• Ability to work well in a team environment and collaborate effectively

Benefits:

• Competitive salary based on experience
• Comprehensive benefits package including health insurance, retirement plan, and paid time off
• Opportunities for career advancement within the organization If you are a motivated individual with a passion for delivering exceptional customer service and have a strong interest in the financial services industry, we encourage you to apply for the position of Member Experience Representative.

Join our team today!

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

401(k) 2% match AD&D insurance Bereavement leave Credit union membership Opportunities for advancement Paid orientation Paid sick time Paid training Prescription drug insurance Retirement plan Volunteer time off

Physical Setting:

Office Work Location:

In person